Customer Care | Aesthetic Clinic

Private Advertiser; Quezon City; On-site; PHP 279,000 - 391,000; Full time

Job summary

Private Advertiser is seeking a dedicated Customer Care Representative to be the front line of our patient support team. You will handle inquiries, assist with scheduling and payments, and coordinate with the medical team to ensure a smooth patient experience from pre-op to post-op.

You should have 1–2 years in customer service, excellent English and Filipino communication, and familiarity with medical procedures.

Qualifications

• College graduate; BS Nursing or underboard preferred.
• 1–2 years of experience in customer service, preferably in the aesthetic, medical, or wellness industry.
• Strong communication skills in English and Filipino, both verbal and written.
• Familiarity with medical, aesthetic procedures and post-operative care.
• Ability to handle complaints and sensitive situations with calmness, empathy and professionalism.
• Organized, detail oriented, proactive in communications.

Responsibilities

• Respond to patient inquiries via calls, chat, email, WhatsApp, website, Meta platforms and Tiktok.
• Assist with scheduling of consultations, procedures and follow-ups.
• Assist with payment confirmations and coordinate with the team for booking finalization.
• Provide accurate pre-op and post-op information per clinic guidelines.
• Handle FAQs regarding post-op care and escalate sensitive medical concerns to clinical team.
• Upsell applicable services during inquiries and follow-ups.
• Coordinate with medical and administrative teams for smooth patient experience.
• Maintain accurate records and assist with basic administrative tasks.

Skills

Customer service

Communication

English & Filipino

Tech savvy

Attention to detail

Scheduling

Complaint handling

Education

BS Nursing or underboard

Tools

Booking platforms

Meta platforms

WhatsApp

Job description

About the Job

We are looking for a dedicated Customer Care Representative to be the frontliner of our patient support team. This role is essential in providing excellent service to both pre-operative and post-operative patients, ensuring a seamless experience from inquiry to after-care. This role entails professional and efficient handling of patient inquiries, assistance with scheduling, payment confirmations, and timely coordination with the medical team for post-care concerns.

Key Responsibilities

• Respond to patient inquiries and comments through various channels, including but not limited to calls, chat, email, WhatsApp, website, Meta platforms and Tiktok.

• Assist with scheduling of consultations, procedures and follow-ups.

• Assist with payment confirmations and coordinate with the team for booking finalization.

• Provide accurate pre-op and post-op information to patients based on clinic guidelines.

• Handle FAQs regarding post-op care and escalat**e** sensitive medical concerns to the clinical team and/or management.

• Upsell applicable services during inquiries and/or follow-ups

• Coordinate closely with the medical and administrative teams to ensure smooth patient experience.

• Maintain accurate records and assist in basic administrative tasks and/or render operational assistance as need be.

Requirements & Qualifications

• College graduate; BS Nursing or underboard preferred
• Female candidates are preferred, but applications from all qualified individuals are welcome.

• At least 1-2 years of experience in customer service, preferably in the aesthetic, medical, or wellness industry.
• Strong communication skills in English and Filipino, both verbal and written.
• Familiarity and exposure in medical, aesthetic procedures and post-operative care.
• Ability to handle complaints and sensitive situations with calmness, empathy and professionalism.
• Organized, keen attention to detail, independently productive and proactive in handling and managing communications.
• Technically proficient and tech-savvy; proficient in using different booking platforms, Meta, WhatsApp, and other social media platforms and communication tools.
• Team player, willingness to constantly improve, flexible and collaborative.

• Data handling and management