Front Desk Officer

SG Dermatology and Surgical Aesthetics Clinic; Manila; On-site; PHP 167,400 - 279,000; Full time

Benefits offered by this job

HMO

Employee Discount

Job summary

SG Dermatology and Surgical Aesthetics Clinic in Manila is seeking a Front Desk Officer for an on-site role. The ideal candidate has at least 1 year of front desk or clinic experience, with dermatology or aesthetic clinic exposure considered an advantage. Strong communication, scheduling, and organizational skills are essential.

The position involves handling calls, inquiries, appointment bookings, client greetings, and coordinating with doctors and clinic units in a fast-paced environment.

Qualifications

• Experience in front desk, reception, customer service, or clinic/hospital setting.
• Dermatology/aesthetic clinic experience is an advantage.
• Excellent communication and customer service skills.
• Proficient in appointment scheduling, client coordination, basic computer operations, and record keeping.

Responsibilities

• Handle phone calls, online inquiries, and client concerns.
• Generate leads and assist in booking appointments and consultations.
• Welcomes, greets, and assists clients upon arrival and departure.
• Manages client schedules, bookings, confirmations, and staff/doctor decking.
• Coordinates client endorsements and transfers with concerned units.
• Maintains and updates client charts, records, and database.
• Handles reception supplies, equipment, records, and files.
• Processes payments, collections, cashiering, and daily deposits as assigned.

Skills

Communication

Customer service

Appointment scheduling

Record keeping

Basic computer operations

Education

Bachelor

Tools

Charting System

Job description

SG Dermatology and Surgical Aesthetics Clinic

On-site - Manila 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

• Commission

Government Mandated Benefits

Insurance Health & Wellness

• HMO
• Employee Discount

Description

SG Dermatology and Surgical Aesthetics Clinic is a leading provider in the healthcare and medical aesthetics field, focusing on innovative skin treatments and personalized care. We are seeking a Front Desk Officer to join our team.

• Handles phone calls, online inquiries, and client concerns.
• Generates leads and assists in booking appointments and consultations.
• Welcomes, greets, and assists clients upon arrival and departure.
• Manages client schedules, bookings, confirmations, and staff/doctor decking.
• Coordinates client endorsements and transfers with concerned units.
• Maintains and updates client charts, records, and database.
• Handles client requests, lost and found items, and other front desk concerns.
• Collects and updates doctors’ and surgeons’ schedules.
• Handles reception supplies, equipment, records, and files.
• Processes payments, collections, cashiering, and daily deposits as assigned.
• Prepares and submits required reports and reception documents.
• Handles outbound calls, care calls, and client follow-ups.
• Maintains cleanliness, organization, and proper appearance of the reception area.
• Supports floor sales and client coordination when needed.
• Serves as a key point of contact for clinic information and communication.
• Performs other duties as may be assigned by management.

Qualifications

Experience Level: Atleast 1 years of experience in front desk, reception, customer service, or clinic/hospital setting. Experience in a dermatology or aesthetic clinic is an advantage.

Skills and Competencies: Excellent communication and customer service skills; proficient in appointment scheduling, client coordination, basic computer operations, and record keeping. Knowledge of clinic services and procedures is an advantage.

Responsibilities and Duties: Welcome and assist clients, handle calls and inquiries, manage appointments and schedules, maintain client records, coordinate with doctors and clinic units, process payments and collections, and provide excellent client service.

Working Conditions: Fast-paced clinic environment with possible evening, weekend, and holiday duties.

Qualities and Traits: Friendly, professional, organized, attentive to detail, reliable, customer-oriented, and able to handle multiple tasks efficiently.

Communication Skills Service Knowledge Product Knowledge Sales Skills Inquiry Handling Booking and Scheduling Charting System Bookkeeping/Cashiering Telephonetics/Carecall