Quote-to-Order Support Specialist

Full Potential BPO Inc.; Manila; Presencial; PHP 279.000 - 446.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental and vision benefits

Descripción de la vacante

Full Potential Solutions (FPS) is a rapidly growing omnichannel solutions company with operations in Manila, Philippines. The Customer Support Specialist role focuses on tracking and following up on customer quotations, supporting sales growth, and ensuring timely responses while maintaining a high level of customer satisfaction.

The position requires strong communication, CRM proficiency, and the ability to manage multiple quotes across products, services, and engineered solutions.

Formación

• Strong written and verbal communication skills for diverse audiences.
• Experience using CRMs (Salesforce, HubSpot, Outreach).
• Ability to manage high-volume quotes and customer interactions.
• Experience in customer service or inside sales.
• Familiarity with industrial equipment or engineering quotes is a plus.

Responsabilidades

• Monitor and track all open quotes across product lines.
• Proactively follow up with customers via phone, email, or CRM.
• Coordinate with inside sales, engineering, and operations for questions and timelines.
• Document all customer interactions in CRM/ERP.
• Escalate high-priority quotes for quick resolution.
• Support quote-to-order conversion by removing roadblocks.
• Maintain reporting on quote conversion and customer response trends.
• Collaborate with sales to prioritize strategic quotes.
• Assist in updating customer contact lists and dashboards.
• Ensure follow-up activity reflects professionalism.

Conocimientos

Communication skills

CRM experience

Customer-centric

Sales support

Organizational skills

Time management

Tech-savvy

Onsite work adaptability

Educación

Some college or equivalent

Herramientas

Salesforce

HubSpot

Outreach

VoIP systems

Descripción del empleo

Full Potential Solutions (FPS) is a rapidly growing omnichannel solutions company with operations in Manila, Philippines. The Customer Support Specialist role focuses on tracking and following up on customer quotations, supporting sales growth, and ensuring timely responses while maintaining a high level of customer satisfaction.

The position requires strong communication, CRM proficiency, and the ability to manage multiple quotes across products, services, and engineered solutions.