Onsite Quote-to-Order Support Specialist

Fpsinc; Pasig; On-site; PHP 279,000 - 446,000; Full time

Job summary

Full Potential Solutions (FPS) is seeking a Customer Support Specialist in the Philippines to track quotes, communicate with customers, and support sales growth across a broad portfolio of products and engineered solutions. The role requires strong CRM use, proactive follow-up, and close collaboration with sales, engineering, and operations teams.

You will document interactions, manage timelines, and help convert quotes to orders while maintaining a high level of customer service in a

Qualifications

• Minimum 2 years sales experience in a call center environment.
• Experience in industrial distribution, manufacturing, engineered systems, automation or related industries preferred.
• Prospecting, lead qualification, and meeting booking experience is required.
• Experience in CRM or ERP systems (e.g., Salesforce, Epicor, NetSuite).
• Must be committed to working onsite in the Philippines.

Responsibilities

• Monitor and track all open quotes across product lines including equipment, parts, repairs, engineered systems, and field services.
• Proactively follow up with customers via phone, email, or CRM to confirm receipt of quotes and gather feedback.
• Coordinate with inside sales, engineering, and operations to address customer questions and lead time updates.
• Document all customer interactions and quote status updates in the CRM or ERP system.
• Escalate high-priority quotes to the appropriate sales or operations teams for quick resolution.
• Support quote-to-order conversion by removing roadblocks in communication or response time.
• Maintain regular reporting on quote conversion rates and customer response trends.
• Collaborate with the sales team to prioritize strategic quotes or key accounts.

Skills

Customer-centric

Communication

Time management

CRM experience

Organizational skills

Problem solving

Adaptability

Education

Some college or SHS

Tools

Salesforce

HubSpot

Outreach

VoIP

Shopify

Job description

Full Potential Solutions (FPS) is seeking a Customer Support Specialist in the Philippines to track quotes, communicate with customers, and support sales growth across a broad portfolio of products and engineered solutions. The role requires strong CRM use, proactive follow-up, and close collaboration with sales, engineering, and operations teams.

You will document interactions, manage timelines, and help convert quotes to orders while maintaining a high level of customer service in a