Dispatch & Customer Support Specialist (Vehicle Towing)

Full Potential BPO Inc.; Davao City; On-site; PHP 223,000 - 402,000; Full time

Job summary

Full Potential Solutions (FPS) seeks a Partner Support Specialist to manage vehicle towing dispatch and data cleanup on a project basis. You will handle service and dispatch calls, relay information, and ensure accurate documentation while maintaining high customer service standards.

The role requires 2 years of BPO call center experience, strong English skills, and the ability to work in a fast-paced, data-driven environment. On-site work in the Philippines is expected.

Qualifications

• Must have 2 years of Call Center experience in BPO.
• Excellent communication and customer service skills.
• Able to work in a fast-paced dispatch environment.

Responsibilities

• Handle service calls: provide vehicle location details or alternate numbers.
• Handle dispatch calls: manage issues and escalate when needed.
• Maintain accurate records of calls, towing details and contacts.
• Ensure timely updates to drivers, owners, and agencies.

Skills

Good English communication

Active listening

Relaying information

Customer experience oriented

Problem solving

Staying calm under pressure

Multitasking

Time management

Computer proficiency

Reading maps/navigation

Education

Two years in college or Senior High School graduate

Tools

Google Maps

Job description

Full Potential Solutions (FPS) seeks a Partner Support Specialist to manage vehicle towing dispatch and data cleanup on a project basis. You will handle service and dispatch calls, relay information, and ensure accurate documentation while maintaining high customer service standards.

The role requires 2 years of BPO call center experience, strong English skills, and the ability to work in a fast-paced, data-driven environment. On-site work in the Philippines is expected.