Quote Specialist

WESTCON GROUP PHILIPPINES; Manila; On-site; PHP 360,000 - 540,000; Full time

Job summary

WESTCON GROUP PHILIPPINES is looking for a Quote Specialist in Manila to provide technical quote support across technologies and products. You will answer phone and email inquiries, assist Tier 2 resellers with solutions, and generate accurate quotations within SLAs while maintaining high service standards.

Role requires networking knowledge, a related degree, and a proactive mindset to educate clients and explore up-sell opportunities.

Qualifications

• Experience in data communications or networking desirable.
• Willingness to move into Pre-Sales Consultant role.
• Strong sense of urgency and initiative.
• Excellent administration and time management.
• Strong phone and face-to-face interpersonal skills.
• Ability to apply margin and uplift calculations.
• General computer literacy.
• SAP experience advantageous.

Responsibilities

• First contact via phone and email for technical quote enquiries.
• Support Tier 2 resellers with basic technical solutions.
• Generate and provide quotations within SLAs with accuracy.
• Maintain exceptional customer service and exceed expectations.
• Educate clients on best solutions and collateral.
• Escalate concerns promptly.
• Identify up-sell opportunities with quotations.
• Proactively follow up on enquiries.
• Attend product training and achieve certifications.
• Other duties as assigned by manager.

Skills

Pre-Sales experience

Customer service

Interpersonal skills

Office suite

Time management

Education

Diploma/ Degree in related field

Tools

SAP

MS Excel

MS Word

MS Outlook

Job description

Vacancy No

VN15072

Job Title

Quote Specialist

Office Location

PH-Manila

About the Role

The Quote Specialist is responsible for;

• Providing Technical Quote Specialist support on all technologies and products to channel partners and internal resources.
• To support customers, the other internal departments with regard to technical components of Westcon Group quote and sales enquiries.
• To ensure customer satisfaction through the timely provision of accurate information on quotes and resolution of customer concerns.
• Providing 'best price' quotations to our partners, through the use of an ERP, in-house quoting tools and deal registration processes.

Your Key Responsibilities

• First point of contact via phone and email for all customer technical quote enquiries.
• Support Tier 2 resellers by providing basic technical solutions enquiries.
• Generate and provide customer quotations within agreed service level agreements with a focus on accuracy and with an attention to detail.
• To maintain exceptional customer service and consistently strive to exceed customer expectations.
• Educate clients on the best available solution, tools or collateral
• To escalate customer or vendor concerns promptly
• Ensure up-sell opportunities are explored with customer quotations
• To proactively follow up on customer enquiries
• Attend technical training on products across vendor portfolio and achieve certification requirements
• Other duties as requested by immediate manager.

Qualifications / Requirements

• Previous experience in a Pre-Sales role would be a distinct advantage
• Hardworking, self-motivated and has desire to move into Pre-Sales Consultant position
• Technical knowledge of data communications and networking with preferably a Diploma/ Degree.
• Understands Margin and Uplift calculations and can apply accordingly
• Sense of urgency and willingness to use initiative.
• Strong interpersonal skills; ability to build strong relationships quickly and effectively both over the phone and face to face
• Excellent administrative skills with attention to detail, proactive follow-up and efficient time management
• General computer literacy
• SAP user skills would be a distinct advantage
• Ability to use Office programs such as MS Outlook, MS Excel, and MS Word.

About Us

About Westcon-Comstor Westcon-Comstor (WestconGroup Inc.) is a global technology distributor with worldwide capabilities in Cloud, Global Deployment and Services, and category-leading Security, Unified Communications and Collaboration, Networking and Data Center technology Practices. Combining expert technical and market knowledge with a uniquely collaborative engagement model, the company is transforming technology distribution through its digital and physical products and services delivery.

The company works with its partners to deliver results together through an investment in enablement programs and its associates’ dedication to creating an exceptional partner experience. Westcon and Comstor are the company’s go-to-market brands, offering customers a strong portfolio of market-leading and emerging vendors. With teams in 110 offices in 70-plus countries across six continents, Westcon-Comstor provides services to more than 170 countries.