Quote Specialist

WESTCON GROUP PHILIPPINES; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

WESTCON GROUP PHILIPPINES is seeking a Quote Specialist in Makati to provide technical quote support across technologies and products for channel partners and internal teams.

This role handles customer inquiries via phone and email, generates quotes within SLAs, and aims to educate clients on optimal solutions while pursuing upsell opportunities.

Qualifications

• Experience in a Pre-Sales role is advantageous.
• Strong self-motivation and initiative.
• Technical knowledge of data communications and networking.
• Understanding of margin and uplift calculations.
• Good interpersonal and communication skills.
• Proficient with SAP and MS Office tools.

Responsibilities

• First point of contact for customer technical quote enquiries.
• Support Tier 2 resellers with basic technical solutions.
• Generate and provide customer quotations within SLAs with accuracy.
• Educate clients on best available solutions and collateral.
• Escalate vendor or customer concerns promptly.
• Proactively follow up on customer enquiries.
• Attend training and achieve product certifications.
• Perform other duties as required by the manager.

Skills

Pre-Sales experience

Interpersonal skills

Attention to detail

Time management

Sense of urgency

Networking knowledge

Relationship building

Motivated / self-driven

Administrative efficiency

Communication skills

Education

Diploma or Degree in related field

Tools

SAP

MS Office (Outlook, Excel, Word)

MS Office Suite

Job description

Job Summary

The Quote Specialist is responsible for;

• Providing Technical Quote Specialist support on all technologies and products to channel partners and internal resources.

• To support customers, the other internal departments with regard to technical components of Westcon Group quote and sales enquiries.

• To ensure customer satisfaction through the timely provision of accurate information on quotes and resolution of customer concerns.

• Providing 'best price' quotations to our partners, through the use of an ERP, in-house quoting tools and deal registration processes.

Duties and Responsibilities

• First point of contact via phone and email for all customer technical quote enquiries.

• Support Tier 2 resellers by providing basic technical solutions enquiries.

• Generate and provide customer quotations within agreed service level agreements with a focus on accuracy and with an attention to detail.

• To maintain exceptional customer service and consistently strive to exceed customer expectations.

• Educate clients on the best available solution, tools or collateral

• To elevate customer or vendor concerns promptly

• Ensure up-sell opportunities are explored with customer quotations

• To proactively follow up on customer enquiries

• Attend technical training on products across vendor portfolio and achieve certification requirements

• Other duties as requested by immediate manager.

Major Challenges

The Technical Quote Specialist role is the key customer touch point within the Customer Service Team and is responsible for ensuring our partners 'first encounter' with our business is one of exemplary service with a strong focus on technical excellence. The role will require a high level of professionalism and the ability to juggle multiple phone calls and tasks whilst ensuring a consistent level of support for our customers. This position demands an accelerated program on Westcon Group procedures and systems, technologies and vendors. The Technical Quote Specialist must ensure all customer responses are within set SLA's and our customers' expectations are met and exceeded for all queries, issues and order resolution.

Skills and Experience

• Previous experience in a Pre-Sales role would be a distinct advantage

• Hardworking, self-motivated and has desire to move into Pre-Sales Consultant position

• Technical knowledge of data communications and networking with preferably a Diploma/ Degree.

• Understands Margin and Uplift calculations and can apply accordingly

• Sense of urgency and willingness to use initiative.

• Strong interpersonal skills; ability to build strong relationships quickly and effectively both over the phone and face to face

• Excellent administrative skills with attention to detail, proactive follow-up and efficient time management

• General computer literacy

• SAP user skills would be a distinct advantage

• Ability to use Office programs such as MS Outlook, MS Excel, and MS Word.