Onsite Sales Quality Lead - BPO, Mandaluyong

weSource Management Consultancy Firm; Mandaluyong; On-site; PHP 507,780 - 608,220; Full time

Job summary

A leading consultancy firm is seeking a Sales Quality Lead for their BPO team in Mandaluyong. This onsite role requires at least 3 years of leadership experience and a solid background in handling quality teams and sales operations. Responsibilities include managing quality control functions, developing procedures, and ensuring compliance through audits. Ideal candidates must possess strong communication skills and expertise in QA processes, capable of maintaining high standards in service delivery.

Qualifications

• At least 3 years of leadership experience required.
• Minimum 2 years working experience handling Quality Teams.
• At least 2 years of inbound/outbound Sales experience.
• Experience in quality management role.

Responsibilities

• Planning and managing quality control function.
• Developing procedures to ensure consistency.
• Monitoring performance of quality control systems.
• Communicating quality control information.
• Establishing quality standards with operations teams.
• Conducting audits to ensure compliance.
• Analyzing data for quality improvement.

Skills

Leadership experience

Quality management

Verbal and written communication

QA processes

Sales experience

Education

Minimum of 2 years in college

Job description

A leading consultancy firm is seeking a Sales Quality Lead for their BPO team in Mandaluyong. This onsite role requires at least 3 years of leadership experience and a solid background in handling quality teams and sales operations. Responsibilities include managing quality control functions, developing procedures, and ensuring compliance through audits. Ideal candidates must possess strong communication skills and expertise in QA processes, capable of maintaining high standards in service delivery.