Onsite QA Leader: Process Excellence & Client Insights

TASQ Staffing Solutions; Muntinlupa; On-site; PHP 669,600 - 892,800; Full time

Job summary

A staffing solutions company is seeking a Quality Assurance Manager for its Alabang location. The role involves ensuring adherence to quality frameworks, deploying process verification methods, and engaging clients with performance reporting. The ideal candidate will have a minimum of 6 years' experience in Quality, at least 8 years in a BPO environment, and strong people management skills. Effective communication with senior executives is essential for this position.

Qualifications

• Minimum of 6 years' experience in Quality with at least 8 years overall in BPO or Shared Services.
• At least 3 years of experience in people management.
• Ability to communicate effectively with senior executives.

Responsibilities

• Ensure adherence to Quality framework for ongoing and new projects.
• Deploy and monitor process verification methods to achieve stability.
• Engage with clients to provide performance reports and analyze complaints.

Skills

Process Management

Client Management

Effective communication skills

Job description

A staffing solutions company is seeking a Quality Assurance Manager for its Alabang location. The role involves ensuring adherence to quality frameworks, deploying process verification methods, and engaging clients with performance reporting. The ideal candidate will have a minimum of 6 years' experience in Quality, at least 8 years in a BPO environment, and strong people management skills. Effective communication with senior executives is essential for this position.