Senior QA Supervisor, BPO – Onsite in Quezon City

J-K Network Services; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

Job summary

A leading IT services firm in Quezon City is seeking a Quality Assurance Supervisor responsible for monitoring and evaluating support interactions. The successful candidate will provide feedback and coaching to improve performance and customer experience. Applicants should have a Bachelor's Degree and a background in helpdesk operations, along with experience in quality assurance and familiarity with Microsoft products. This role offers a full-time position with a performance bonus and other incentives.

Qualifications

• Bachelor's Degree is required.
• Must have helpdesk operations background.
• Experience in quality assurance or related role is needed.

Responsibilities

• Monitor support interactions for quality standards.
• Provide feedback to improve agent performance.
• Collaborate with training teams to address quality gaps.
• Maintain QA documentation for compliance tracking.
• Support continuous improvement initiatives.
• Coordinate call training sessions for staff.
• Monitor interactions and ensure accuracy with feedback.

Skills

Helpdesk operations

Hardware troubleshooting

Software troubleshooting

Quality assurance

Microsoft products knowledge

BPO environment experience

Education

Bachelor's Degree

Job description

A leading IT services firm in Quezon City is seeking a Quality Assurance Supervisor responsible for monitoring and evaluating support interactions. The successful candidate will provide feedback and coaching to improve performance and customer experience. Applicants should have a Bachelor's Degree and a background in helpdesk operations, along with experience in quality assurance and familiarity with Microsoft products. This role offers a full-time position with a performance bonus and other incentives.