Quality Team Lead

Gratitude Philippines; Quezon City; On-site; PHP 502,200 - 558,000; Full time

Job summary

A leading BPO company in Quezon City seeks a Quality Team Lead to manage the quality assurance team and ensure compliance with company standards. The ideal candidate has at least 2 years of experience in BPO, excellent communication skills, and a strong ability to lead initiatives for quality improvement. This on-site full-time role offers a salary range of 45K to 50K and requires working in a shifting schedule.

Qualifications

• At least 2 years of relevant experience in BPO.
• Candidate should have excellent problem-solving capabilities.
• Able to work in a shifting schedule.

Responsibilities

• Lead and manage the quality assurance team.
• Monitor performance and drive compliance.
• Implement quality improvement initiatives.

Skills

Experience in BPO transactional quality

Excellent written and verbal communication

Strong interpersonal and influencing abilities

Good process management skills

Excellent skills in Excel

Data Analysis

Analytical Skills

Reporting

Education

Bachelor's degree

Job description

On-site - Quezon City 1-3 Yrs Exp Bachelor Full-time

Job Description

Quality team Lead responsible for leading and managing the quality assurance team to ensure products/services meet company standards. Monitor performance, implement quality improvement initiatives, and drive compliance with processes and policies

Position: Quality Team Lead

Salary: 45K to 50K

Work set up: On-site

Work shift: Shifting

Qualifications

• Experience in BPO transactional quality is required
• Experience in handling/supporting any BPO Sales account is required
• At least 2 years of relevant experience
• Excellent written and verbal communication
• Strong interpersonal and influencing abilities
• Good process management skills · Able to think strategically, and develop business plans
• Able to work in terms of business opportunities, growth, and revenue
• Excellent skills in Excel/Quality Tools / Data Analysis / Analytical Skills / Reporting
• The candidate should have excellent problem-solving capabilities and lateral thinking skills
• Good to work onsite on the shifting schedule
• Amenable to start immediately

quality team lead BPO quality communication skills