Quality Team Lead

Recruitify_HR; Quezon City; On-site; PHP 502,200 - 558,000; Full time

Job summary

A human resources consulting firm in Quezon City is seeking a Quality Team Lead to manage the quality assurance team, ensuring that products and services meet company standards. You will monitor performance, implement quality improvement initiatives, and drive compliance with processes. The ideal candidate has at least 2 years of relevant BPO experience. This role requires excellent communication and people management skills, and the position is on-site with a shifting schedule.

Qualifications

• At least 2 years of relevant experience.
• Ability to think strategically and develop business plans.
• Good process management skills.

Responsibilities

• Lead and manage the quality assurance team.
• Monitor performance and implement quality improvement initiatives.
• Drive compliance with processes and policies.

Skills

BPO transactional quality

Excellent written and verbal communication

People management skills

Interpersonal skills

Analytical skills

Problem-solving capabilities

Excel/Quality Tools

Education

Undergraduates/Graduates - Any discipline

Job description

Overview

Quality team Lead responsible for leading and managing the quality assurance team to ensure products/services meet company standards. Monitor performance, implement quality improvement initiatives, and drive compliance with processes and policies.

Location

Eastwood, Quezon City

Salary

45K to 50K

Work setup

On-site

Work shift

Shifting

Target start date

ASAP

Qualifications

• Experience in BPO transactional quality
• Experience in handling/supporting any BPO sales account
• Undergraduates/Graduates - Any discipline
• At least 2 years of relevant experience
• Excellent written and verbal communication
• Excellent people management, man management skills
• Strong interpersonal and influencing abilities
• Good process management skills
• Ability to think strategically and develop business plans
• Ability to work in terms of business opportunities, growth, and revenue
• Excellent skills in Excel/Quality Tools/Data Analysis/Analytical Skills/Reporting
• Excellent problem-solving capabilities and lateral thinking skills
• Good to work onsite on the shifting schedule
• Amenable to start immediately