Quality Management Systems (QMS) Manager

Q2 HR Solutions; Cebu City; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Q2 HR Solutions in Cebu City is seeking a Quality Management Systems Manager to lead quality initiatives across the organization, strengthen operational processes, and ensure consistent implementation of quality standards.

The ideal candidate has a strong background in QMS, BPM, internal auditing, and continuous improvement, and will collaborate with Operations, HR, Supply Chain, and Store Operations to enhance efficiency, ensure regulatory compliance, and foster a culture of quality and

Qualifications

• Bachelor's degree in Industrial Engineering or equivalent.
• 5-8 years of progressive experience in Quality Management, Process Excellence, or BPM.
• At least 3 years of managerial or leadership experience.
• Experience in retail, distribution, construction materials, or home improvement industries preferred.
• Strong knowledge of QMS, BPM, internal auditing, and risk management.
• Familiarity with Lean, Kaizen, Six Sigma methodologies.

Responsibilities

• Develop, implement, and maintain the organization's Quality Management System (QMS).
• Ensure SOPs, work instructions, and quality documentation are maintained and implemented.
• Monitor compliance with quality standards, policies, and regulatory requirements.
• Lead periodic reviews and updates of quality manuals, procedures, and process documentation.
• Identify opportunities to improve operational processes and streamline workflows.
• Lead process mapping, workflow analysis, and continuous improvement initiatives.
• Recommend corrective and preventive actions based on audit findings and data.
• Monitor the effectiveness of quality initiatives and corrective actions.
• Develop QMS orientation and quality awareness training programs.
• Collaborate with Operations, HR, Supply Chain, and other departments to ensure consistent quality standards.

Skills

QMS knowledge

Process improvement

BPM

Internal auditing

Lean Six Sigma

Leadership

Stakeholder management

Project management

Quality documentation

Education

Bachelor's degree in Industrial Engineering

Job description

The Quality Management Systems (QMS) Manager to lead quality management initiatives, improve operational processes, and ensure consistent implementation of quality standards across the organization.

The ideal candidate has a strong background in Quality Management Systems, Business Process Management, internal auditing, and continuous improvement. This role involves working closely with different departments to strengthen operational efficiency, maintain compliance, and promote a culture of quality and excellence.

Key Responsibilities

Quality Management & Compliance

• Develop, implement, and maintain the organization's Quality Management System (QMS).
• Ensure policies, standard operating procedures (SOPs), work instructions, and quality documentation are properly maintained and implemented.
• Monitor compliance with quality standards, company policies, and applicable regulatory requirements.
• Lead periodic reviews and updates of quality manuals, procedures, and process documentation.

Process Improvement & Operational Excellence

• Identify opportunities to improve operational processes, streamline workflows, and eliminate inefficiencies.
• Lead process mapping, workflow analysis, and continuous improvement initiatives.
• Recommend corrective and preventive actions based on audit findings, process reviews, and operational data.
• Monitor the effectiveness of process improvements and implemented quality initiatives.
• Identify operational risks and quality-related process gaps.
• Collaborate with department heads to develop risk mitigation strategies.
• Monitor the implementation of corrective and preventive actions to ensure continuous improvement.

Training & Cross-Functional Collaboration

• Develop and conduct QMS orientation and quality awareness training programs.
• Guide employees and process owners on quality standards, documentation, and continuous improvement practices.
• Collaborate with Operations, HR, Supply Chain, Merchandising, Finance, and Store Operations to ensure consistent implementation of quality standards.
• Support new business initiatives, store openings, and operational projects by integrating QMS requirements.

Team Leadership & Performance Management

• Lead, mentor, and develop the Quality Management team.
• Establish departmental objectives aligned with organizational goals.
• Promote accountability, quality awareness, and continuous improvement across the organization.

Qualifications

• Bachelor's degree in Industrial Engineering.
• 5-8 years of progressive experience in Quality Management, Process Excellence, or Business Process Management.
• At least 3 years of managerial or leadership experience.
• Experience in retail, distribution, construction materials, or home improvement industries is highly preferred.
• Strong knowledge of Quality Management Systems (QMS), Business Process Management (BPM), internal quality auditing, and risk management.
• Familiarity with continuous improvement methodologies such as Lean, Kaizen, and Six Sigma.
• Experience in process mapping, documentation, standardization, and KPI development.
• Knowledge of Philippine regulatory and compliance requirements applicable to retail operations.
• Strong analytical, problem-solving, project management, and decision-making skills.
• Excellent communication, stakeholder management, and leadership capabilities.
• Willingness to work in Cebu City.