Quality Management Systems Manager

SM Supermalls; Pasay; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

SM Supermalls seeks a senior professional to lead the Integrated Management Systems & Safety function in Pasay, focusing on ISO-aligned quality frameworks, audits, and CAPA. The role requires strong leadership across departments to improve quality performance and regulatory compliance.

The successful candidate will drive standardization, monitor KPIs, and steer continuous improvement while promoting a culture of safety and accountability across the organization.

Qualifications

• Bachelor's degree (related field) required.
• Proven experience managing quality and integrated management systems.
• Strong knowledge of ISO standards and regulatory frameworks.
• Leadership in quality, safety, risk, and continuity domains.
• Excellent communication, stakeholder management and change leadership skills.
• Analytical mindset with focus on operational efficiency and resilience.

Responsibilities

• Ensure delivery of products and services via ISO-aligned quality frameworks.
• Develop and maintain ISO-aligned quality systems.
• Conduct internal audits and process reviews.
• Drive corrective and preventive actions (CAPA).
• Collaborate with departments to improve quality performance.
• Monitor and report quality KPIs.

Skills

Quality management

ISO standards

Audits & CAPA

Stakeholder mgmt

Cross-functional leadership

Process improvement

Change leadership

Operations resilience

Communication

Pasay/MOA Square familiarity

Education

Bachelor's Degree in Industrial Engineering / Management Engineering / IT / Economics

Job description

Ensure consistent delivery of products and services that meet internal standards and external regulatory requirements through structured quality frameworks.

• Develop and maintain ISO-aligned quality systems
• Conduct internal audits and process reviews
• Drive corrective and preventive actions (CAPA)
• Collaborate with departments to improve quality performance
• Monitor and report quality KPIs

Strategic Leadership & Integration

• Develop and implement an integrated management system aligned with ISO standards (e.g., ISO 9001, ISO 45001, ISO 31000).
• Ensure cross-functional alignment of quality, safety, risk, and continuity practices.

Governance & Compliance

• Oversee compliance with internal policies and external regulations.
• Lead internal and external audits and ensure timely resolution of findings.

Operational Excellence

• Drive standardization and continuous improvement across all Integrated Management Systems & Safety functions.
• Monitor performance metrics and report to senior leadership.
• Ensure proactive risk identification and mitigation strategies.
• Lead the development and testing of business continuity plans.

Culture & Capability Building

• Promote a culture of safety, accountability, and quality.
• Lead training and awareness programs across all levels of the organization.

Stakeholder Engagement

• Collaborate with department heads, external auditors, and regulatory bodies.
• Serve as the key point of contact for IMS&S-related initiatives and escalations.

Key Skills & Qualifications:

• Bachelor's Degree in Industrial Engineering, Management Engineering, Service Engineering, Computer Science, Information Technology, Economics or any related course
• Proven experience in managing quality and integrated management systems
• Strong knowledge of ISO standards and regulatory frameworks
• Leadership in quality, safety, risk, and continuity domains
• Excellent communication, stakeholder management, and change leadership skills
• Analytical mindset with a focus on operational efficiency and resilience
• Willing to work in MOA Square, Pasay City