Quality Management Systems Analyst

SM Supermalls; Pasay; On-site; PHP 420,000 - 660,000; Full time

Job summary

SM Supermalls is seeking a QMS Analyst to institutionalize best practices, standardize processes across malls, and design quality into operations. The role focuses on audits, CAPA, KPI tracking, and continuous improvement across the retail portfolio.

The ideal candidate holds a Bachelor’s degree in a relevant field and 2–5 years of QMS or operational excellence experience, with strong data skills and proficiency in BPMN/SIPOC. MOA Square, Pasay City location.

Qualifications

• Bachelor's degree in Industrial Engineering, Business Administration, Management, Quality Management, or a related field.
• 2–5 years of experience in QMS, Operational Excellence, Internal Audit, Process Management, or related areas.
• Knowledge of ISO 9001 standards, quality auditing, and management systems.
• Experience with process mapping methodologies such as BPMN and SIPOC.
• Experience in root cause analysis, CAPA, risk assessment, and continuous improvement.
• Strong analytical skills with KPI development, data analysis, and performance monitoring.
• Proficiency in Microsoft Excel and PowerPoint.

Responsibilities

• Support process mapping and documentation using approved methodologies and standards.
• Maintain process documentation, repositories, and version control.
• Conduct and coordinate QMS internal audits, including tracking and closure of audit findings.
• Support external certification and surveillance audits.
• Facilitate root cause analysis and corrective/preventive action planning.
• Monitor quality issues, action plans, and continuous improvement initiatives.
• Develop quality dashboards, reports, and performance tracking tools.
• Conduct QMS trainings, orientations, and quality awareness programs.
• Support Lean Six Sigma, Kaizen, and process improvement projects.
• Identify opportunities for process simplification, waste reduction, and productivity improvement.

Skills

Quality management

Operational excellence

Root cause analysis

KPI development

Data analysis

Process documentation

Excel

PowerPoint

Education

Bachelor's degree (Industrial Engineering / Business Administration / Management / Quality Management)

Tools

BPMN

SIPOC

Job description

As SM Supermalls continues expanding its mall portfolio and services, operational excellence cannot rely on individual expertise or local practices. The QMS Analyst ensures that best practices are institutionalized, processes remain standardized across all malls, and quality is designed into operations rather than inspected after issues occur.

Responsibilities:

• Support process mapping and documentation using approved methodologies and standards.
• Maintain process documentation, repositories, and version control.
• Conduct and coordinate QMS internal audits, including tracking and closure of audit findings.
• Support external certification and surveillance audits.
• Facilitate root cause analysis and corrective/preventive action planning.
• Monitor quality issues, action plans, and continuous improvement initiatives.
• Develop quality dashboards, reports, and performance tracking tools.
• Conduct QMS trainings, orientations, and quality awareness programs.
• Support Lean Six Sigma, Kaizen, and process improvement projects.
• Identify opportunities for process simplification, waste reduction, and productivity improvement.

Qualifications:

• Bachelor's degree in Industrial Engineering, Business Administration, Management, Quality Management, or a related field.
• At least 2 to 5 years of experience in Quality Management Systems (QMS), Operational Excellence, Internal Audit, Process Management, Business Process Improvement, Compliance and Governance, or Management Systems.
• Background in retail, property management, hospitality, shared services, or large corporate environments is preferred.
• Knowledge of ISO 9001 standards, quality auditing, and management systems.
• Proficiency in process mapping methodologies such as BPMN and SIPOC.
• Experience in root cause analysis, CAPA management, risk assessment, and continuous improvement initiatives.
• Strong analytical skills with experience in KPI development, data analysis, and performance monitoring.
• Skilled in process documentation, documentation control, and quality management practices.
• Proficient in Microsoft Excel and PowerPoint.
• Effective communication, stakeholder management, and problem-solving skills.
• Candidate must be willing to work in MOA Square, Pasay City