Quality Manager

MicroSourcing; Parañaque; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Healthcare on day one

Performance bonuses

Paid time-off with cash conversion

Group life insurance

Flexible work arrangements

Job summary

MicroSourcing in Parañaque, Metro Manila, Philippines is seeking a Quality Manager to lead the Quality Management System across operations onsite. You will implement and continuously improve processes to meet client and regulatory standards.

You will audit, investigate non-conformances, and drive corrective and preventive actions. The role requires coaching teams on quality practices, tracking KPIs, and delivering actionable insights to senior leadership.

Qualifications

• Proven experience leading Quality Management Systems (QMS) and ensuring operational compliance.
• Strong track record of conducting internal and external quality audits and driving CAPAs.
• Ability to develop, track, and report quality metrics, dashboards, and KPIs for leadership.
• Solid understanding of regulatory compliance, standards, obligations, and risk mitigation.
• Excellent communication and stakeholder management across diverse functions and clients.

Responsibilities

• Develop, implement, and continuously improve the QMS across operations to align with standards.
• Monitor service quality via audits, inspections, scorecards, trend analysis, and reporting.
• Investigate quality issues, complaints, and non-conformances to identify root causes and implement corrective actions.
• Drive continuous improvement initiatives and process reviews using established quality methodologies.
• Coach and train leaders and teams on quality standards, audit readiness, and best practices.

Skills

QMS implementation

Audits (internal/external)

Root cause analysis

KPIs & dashboards

Regulatory compliance

Stakeholder management

Education

Bachelor's degree in a relevant field

Job description

Position: Quality Manager

Location: Parañaque, Metro Manila, Philippines

Work setup & shift: Onsite I Shifting Schedule

Benefits

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time‑off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work‑Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As a Quality Manager, you will:

• Develop, implement, and continuously improve the Quality Management System (QMS) across all operations to align with company, client, and regulatory standards.
• Monitor operational service quality through rigorous audits, inspections, scorecards, trend analysis, and comprehensive reporting.
• Investigate quality issues, customer complaints, and non‑conformances to identify root causes and implement effective corrective and preventive actions.
• Drive continuous improvement initiatives and process reviews using established quality methodologies to boost efficiency and customer satisfaction.
• Coach, mentor, and train operational leaders and team members on quality standards, audit readiness, and best practices.

What You Need

Non-negotiables

• Proven experience as a Quality Manager managing Quality Management Systems (QMS) and operational compliance.
• Strong expertise in leading internal and external quality audits, root cause analysis, and implementing corrective/preventive actions.
• Demonstrated ability to develop, track, and report on quality metrics, dashboards, and KPIs for senior leadership.
• Solid understanding of regulatory compliance, industry standards, contractual obligations, and risk mitigation strategies.
• Excellent communication and stakeholder management skills to partner effectively across diverse business functions and client teams.

Preferred Skills/expertise

• Experience in multi‑industry or shared services environments (e.g., Operations, Security, Parking, Logistics, Health, or IT).
• Certification in quality management methodologies (e.g., Six Sigma, Lean, or ISO auditing standards).
• Strong background in change management and business continuity/contingency planning.
• Exceptional data analysis skills to translate operational metrics into actionable strategic insights.
• Proven track record of driving a culture of accountability, innovation, and continuous improvement.