Quality Systems Architect for Operational Excellence

SM Supermalls; Pasay; On-site; PHP 420,000 - 660,000; Full time

Job summary

SM Supermalls is seeking a QMS Analyst to institutionalize best practices, standardize processes across malls, and design quality into operations. The role focuses on audits, CAPA, KPI tracking, and continuous improvement across the retail portfolio.

The ideal candidate holds a Bachelor’s degree in a relevant field and 2–5 years of QMS or operational excellence experience, with strong data skills and proficiency in BPMN/SIPOC. MOA Square, Pasay City location.

Qualifications

• Bachelor's degree in Industrial Engineering, Business Administration, Management, Quality Management, or a related field.
• 2–5 years of experience in QMS, Operational Excellence, Internal Audit, Process Management, or related areas.
• Knowledge of ISO 9001 standards, quality auditing, and management systems.
• Experience with process mapping methodologies such as BPMN and SIPOC.
• Experience in root cause analysis, CAPA, risk assessment, and continuous improvement.
• Strong analytical skills with KPI development, data analysis, and performance monitoring.
• Proficiency in Microsoft Excel and PowerPoint.

Responsibilities

• Support process mapping and documentation using approved methodologies and standards.
• Maintain process documentation, repositories, and version control.
• Conduct and coordinate QMS internal audits, including tracking and closure of audit findings.
• Support external certification and surveillance audits.
• Facilitate root cause analysis and corrective/preventive action planning.
• Monitor quality issues, action plans, and continuous improvement initiatives.
• Develop quality dashboards, reports, and performance tracking tools.
• Conduct QMS trainings, orientations, and quality awareness programs.
• Support Lean Six Sigma, Kaizen, and process improvement projects.
• Identify opportunities for process simplification, waste reduction, and productivity improvement.

Skills

Quality management

Operational excellence

Root cause analysis

KPI development

Data analysis

Process documentation

Excel

PowerPoint

Education

Bachelor's degree (Industrial Engineering / Business Administration / Management / Quality Management)

Tools

BPMN

SIPOC

Job description

SM Supermalls is seeking a QMS Analyst to institutionalize best practices, standardize processes across malls, and design quality into operations. The role focuses on audits, CAPA, KPI tracking, and continuous improvement across the retail portfolio.

The ideal candidate holds a Bachelor’s degree in a relevant field and 2–5 years of QMS or operational excellence experience, with strong data skills and proficiency in BPMN/SIPOC. MOA Square, Pasay City location.