Quality Systems & Compliance Lead (ISO & CAPA)

SM Supermalls; Manila; On-site; PHP 600,000 - 1,100,000; Full time

Job summary

SM Supermalls is seeking an experienced Quality Manager to ensure delivery of ISO-aligned products and services, maintaining internal standards and regulatory compliance. You will develop quality systems, lead audits, drive CAPA, and collaborate with departments to uplift overall quality performance.

The role requires cross-functional governance and integration with safety and continuity practices, monitoring KPIs and reporting to senior leadership.

Qualifications

• 7-10 years of experience in quality management.
• Experience with ISO standards and audits.
• Strong leadership in governance and continuity.

Responsibilities

• Develop and maintain ISO-aligned quality systems.
• Conduct internal audits and process reviews.
• Drive corrective and preventive actions (CAPA).
• Collaborate with departments to improve quality performance.
• Monitor and report quality KPIs.
• Develop and implement an integrated management system aligned with ISO standards.
• Oversee compliance with internal policies and external regulations.
• Lead internal and external audits and ensure timely resolution of findings.
• Drive standardization and continuous improvement across Integrated Management Systems & Safety functions.
• Monitor performance metrics and report to senior leadership.
• Lead development and testing of business continuity plans.

Skills

Quality management

Internal audits

CAPA

KPIs reporting

Education

B.S. in Quality/Industrial Engineering

Job description

SM Supermalls is seeking an experienced Quality Manager to ensure delivery of ISO-aligned products and services, maintaining internal standards and regulatory compliance. You will develop quality systems, lead audits, drive CAPA, and collaborate with departments to uplift overall quality performance.

The role requires cross-functional governance and integration with safety and continuity practices, monitoring KPIs and reporting to senior leadership.