Quality Assurance Manager: Lead Teams to Excellent CX

Percepta LLC; Lipa; On-site; PHP 800,000 - 1,200,000; Full time

Benefits offered by this job

Performance bonus

Job summary

TTEC in Lipa City, Batangas is seeking a Quality Assurance Manager to lead and develop a team delivering exceptional customer experiences. You will mentor associates, drive performance, and interpret data to improve quality across interactions.

You will report to the Quality Assurance Senior Manager and play a pivotal role in creating a positive work environment, with focus on training, career growth, and achieving client goals. This position emphasizes leadership and teamwork.

Qualifications

• Minimum 1 year call center or equivalent work experience.
• Strong mentoring and coaching skills.
• Ability to interpret and manipulate data for reporting.

Responsibilities

• Coach associates to meet goals and train on new or revised information.
• Manage multiple, complex tasks and monitor attendance of your team.

Skills

Call center experience

Coaching

Leadership

Mentoring

Data interpretation

Job description

TTEC in Lipa City, Batangas is seeking a Quality Assurance Manager to lead and develop a team delivering exceptional customer experiences. You will mentor associates, drive performance, and interpret data to improve quality across interactions.

You will report to the Quality Assurance Senior Manager and play a pivotal role in creating a positive work environment, with focus on training, career growth, and achieving client goals. This position emphasizes leadership and teamwork.