Quality Assurance Associate

Alorica; San Nicolas; On-site; PHP 240,000 - 360,000; Full time

Job summary

Alorica Inc. is seeking a Brand Representative to handle inbound customer calls from the Philippines. The role focuses on delivering accurate information, resolving questions, and maintaining precise records in required systems.

You will be representing the brand with a professional, helpful attitude and contribute to customer satisfaction. Ideal candidates have 1–2 years of customer service experience, strong communication skills, and the ability to adapt to changing processes.

Qualifications

• Experience in customer service or call center environments preferred.
• Ability to stay motivated in a fast-paced service setting.
• Proficient with PC applications and basic software systems.
• Strong listening, communication, and problem-solving skills.

Responsibilities

• Communicate via inbound telephone calls with customers
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information
• Accurately document and update records in required systems
• Understand all programs, systems, and procedures necessary to perform the job effectively
• Generate fees and up-sell wherever possible
• Represent highest standards of the brand

Skills

Customer service

Inbound calls

Analytical thinking

PC proficiency

Attention to detail

Multi-tasking

Active listening

Oral and written communication

Adaptability

Education

High School Diploma

Job description

JOB SUMMARY:

Offer customer support through phone to customers who may have questions or concerns about a product or service acquired. To become a Brand representative who is always willing to help and find sounding solutions for customers.

MAIN RESPONSIBILITIES:

• Communicate via inbound telephone calls with customers
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information
• Accurately document and update records in required systems
• Understand all programs, systems, and procedures necessary to perform the job effectively
• Generate fees and up-sell wherever possible
• Represent highest standards of the brand

HIGHLY PREFERRED EDUCATIONAL QUALIFICATIONS:

• High School Diploma or Equivalent experience

HIGHLY PREFERRED PROFESSIONAL EXPERIENCE / QUALIFICATIONS:

• 1-2 years customer service experience – telephone experience
• Ability to remain highly motivated in a service environment
• Analytical thinker and problem solver
• PC proficiency
• Attention to detail and quality-oriented
• Highly energetic with motivation to assist Customers and other team members
• Active listening skills
• Multi-task oriented
• Excellent listening and interpersonal skills
• Confident and positive attitude
• Adaptive to change
• Excellent oral and written communication skills

Equal Opportunity Employer

Alorica is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.