Team Manager - 2HC - ORC - 241996

Alorica Inc.; Makati; Sur place; PHP 279 000 - 424 000; Plein temps

Résumé du poste

Alorica Inc. is seeking a Brand representative to offer customer support via phone and help customers with questions or concerns about products or services.

You will be ready to assist and provide solutions while upholding the brand's standards. Key responsibilities include resolving inquiries, documenting records, understanding programs and procedures, generating fees, and upholding a high level of service quality.

Qualifications

• High School Diploma or equivalent required.
• Strong motivation in a service environment.
• Analytical thinker and problem solver.
• Excellent listening and interpersonal skills.

Responsabilités

• Provide prompt resolution to customer inquiries by providing appropriate and accurate information
• Accurately document and update records in required systems
• Understand all programs, systems, and procedures necessary to perform the job effectively
• Generate fees and up-sell wherever possible
• Represent highest standards of the brand

Connaissances

Customer service

Active listening

Communication skills

Multitasking

Attention to detail

Team collaboration

Formation

High School Diploma

Description du poste

JOB SUMMARY:

Offer customer support through phone to customers who may have questions or concerns about a product or service acquired. To become a Brand representative who is always willing to help and find sounding solutions for customers.

MAIN RESPONSIBILITIES:

• Provide prompt resolution to customer inquiries by providing appropriate and accurate information
• Accurately document and update records in required systems
• Understand all programs, systems, and procedures necessary to perform the job effectively
• Generate fees and up-sell wherever possible
• Represent highest standards of the brand

HIGHLY PREFERRED EDUCATIONAL QUALIFICATIONS:

• High School Diploma or Equivalent experience

HIGHLY PREFERRED PROFESSIONAL EXPERIENCE / QUALIFICATIONS:

• Ability to remain highly motivated in a service environment
• Analytical thinker and problem solver
• PC proficiency
• Attention to detail and quality-oriented
• Highly energetic with motivation to assist Customers and other team members
• Active listening skills
• Multi-task oriented
• Excellent listening and interpersonal skills
• Confident and positive attitude
• Adaptive to change
• Excellent oral and written communication skills

Equal Opportunity Employer

Alorica is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.