Brand Support Specialist

Alorica Inc.; Makati; Vor Ort; PHP 279.000 - 424.000; Vollzeit

Zusammenfassung

Alorica Inc. is seeking a Brand representative to offer customer support via phone and help customers with questions or concerns about products or services.

You will be ready to assist and provide solutions while upholding the brand's standards. Key responsibilities include resolving inquiries, documenting records, understanding programs and procedures, generating fees, and upholding a high level of service quality.

Qualifikationen

• High School Diploma or equivalent required.
• Strong motivation in a service environment.
• Analytical thinker and problem solver.
• Excellent listening and interpersonal skills.

Aufgaben

• Provide prompt resolution to customer inquiries by providing appropriate and accurate information
• Accurately document and update records in required systems
• Understand all programs, systems, and procedures necessary to perform the job effectively
• Generate fees and up-sell wherever possible
• Represent highest standards of the brand

Kenntnisse

Customer service

Active listening

Communication skills

Multitasking

Attention to detail

Team collaboration

Ausbildung

High School Diploma

Jobbeschreibung

Alorica Inc. is seeking a Brand representative to offer customer support via phone and help customers with questions or concerns about products or services.

You will be ready to assist and provide solutions while upholding the brand's standards. Key responsibilities include resolving inquiries, documenting records, understanding programs and procedures, generating fees, and upholding a high level of service quality.