Quality Assurance Associate - 1HC - REQ - 240328

Alorica; Quezon City; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

Alorica in the Philippines is seeking a customer service representative to handle inbound calls, answer questions, and resolve issues. You will document interactions and stay informed on programs and procedures to assist customers effectively.

The role emphasizes up-selling where appropriate, maintaining brand standards and delivering high-quality service to ensure customer satisfaction.

Qualifications

• 1-2 years customer service experience – telephone experience
• Ability to stay motivated in a service environment
• Analytical thinker and problem solver
• Attention to detail and quality-oriented
• Excellent listening and interpersonal skills

Responsibilities

• Handle inbound customer calls and provide information
• Resolve inquiries promptly with accurate information
• Document and update records in required systems
• Understand programs, systems and procedures to perform tasks
• Generate fees and up-sell where possible
• Represent brand to uphold high standards

Skills

Customer service

Telephone support

Active listening

Communication skills

Education

High School Diploma

Tools

CRM software

PC proficiency

Job description

JOB SUMMARY:

Offer customer support through phone to customers who may have questions or concerns about a product or service acquired. To become a Brand representative who is always willing to help and find sounding solutions for customers.

MAIN RESPONSIBILITIES:

• Communicate via inbound telephone calls with customers
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information
• Accurately document and update records in required systems
• Understand all programs, systems, and procedures necessary to perform the job effectively
• Generate fees and up-sell wherever possible
• Represent highest standards of the brand

HIGHLY PREFERRED EDUCATIONAL QUALIFICATIONS:

• High School Diploma or Equivalent experience

HIGHLY PREFERRED PROFESSIONAL EXPERIENCE / QUALIFICATIONS:

• 1-2 years customer service experience – telephone experience
• Ability to remain highly motivated in a service environment
• Analytical thinker and problem solver
• PC proficiency
• Attention to detail and quality-oriented
• Highly energetic with motivation to assist Customers and other team members
• Active listening skills
• Multi-task oriented
• Excellent listening and interpersonal skills
• Confident and positive attitude
• Adaptive to change
• Excellent oral and written communication skills

Equal Opportunity Employer

Alorica is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.