Client Account Director – Technology

ALORICA TELESERVICES, INC.; Taguig; On-site; PHP 1,000,000 - 2,400,000; Full time

Benefits offered by this job

Healthcare coverage

Generous leave allowances

Professional development

Flexible working arrangements

Job summary

ALORICA TELESERVICES, INC. in the Philippines seeks a Client Account Director - Technology to lead qualification, selling, negotiation and implementation of new opportunities with existing clients. You will advocate for clients, align strategies, and drive value across engagements.

You will coordinate internal resources, manage renewals, and lead proposals from concept to delivery, ensuring high-quality outcomes and client satisfaction.

Qualifications

• Experience in client management, business development, or sales.
• Strong negotiation, presentation, and communication skills.
• Excellent business acumen and stakeholder management skills.
• Proven ability to drive client growth and build long-term partnerships.

Responsibilities

• Expand business footprint with existing clients.
• Align company strategies with client to maintain and expand revenue.
• Oversee contract renewals and negotiations.
• Present Company solutions based on client business issues.
• Coordinate internal resources to negotiate, close and implement new business.
• Collaborate with internal teams to structure value propositions for clients.
• Lead negotiations to protect Company interests from a business and legal perspective.
• Provide leadership in crafting client proposals and guidance on deal assumptions.
• Meet with sales leadership to develop personal growth plans.
• Drive department performance and motivate the team to exceed goals.
• Ensure compliance with applicable laws and company policies.
• Follow up to ensure customer satisfaction and provide feedback for improvements.
• Recommend process improvements and act as main contact for client visits.

Skills

Client management

Business development

Sales

Negotiation

Presentation

Communication

Stakeholder management

Growth mindset

Job description

We're looking for a dynamic Client Account Director - Technology who is responsible for directing the qualification, selling, negotiation and implementation of new business opportunities with existing clients. Act as a Customer Advocate regarding existing client solutions.

Whatyou'llbe doing

• Expand business footprint with existing clients.

• Align Company short- and long-term strategies with client to maintain and expand revenue.

• Oversee all contract renewals and negotiations

• Present Company solutions based on understanding of client's business issues.

• Act as a strategic manager for internal Company resources as well as client contacts to successfully negotiate, close and implement new business.

• Work with internal teams to structure value proposition to clients.

• Lead negotiations to ensure Company best interests from a business issue and legal perspective.

• Provide leadership and support in crafting client proposals.

• Provide guidance on key deal assumptions such as call volumes, service levels and other critical metrics necessary to build proposals.

• Meet with sales leadership to craft personal development strategy on a regular basis.

• Responsible for respective department's overall performance and for motivating team to exceed department goals and objectives.

• Knowledge, understanding, compliance, and enforcement of all applicable Federal, State, and Local laws and regulations relating to job duties.

• Knowledge, understanding, and compliance with company policies and procedures.

• Participation in Company Programs must meet minimum performance standards.

• Accountable for all decisions, actions, and directives with respect to job responsibilities.

• Follow up in a timely manner to ensure customer satisfaction.

• Provide feedback to management concerning possible problems or areas of improvement.

• Make recommendations to implement improved processes.

• Act as main point of contact for client visit and business review readiness, provide necessary and periodicupdates

WhatWe'ReLooking For

• Experience in client management, business development, or sales.

• Strong negotiation, presentation, and communication skills.

• Excellent business acumen and stakeholder management skills.

• Proven ability to drive client growth and build long-term partnerships.

What we offer

At Alorica Teleservices, Inc., we are committed to providing our employees with rewarding and fulfilling work experience. In addition to a competitive salary, you will have access to a range of benefits, including comprehensive healthcare coverage, generous leave allowances, and opportunities for professional development and career progression. We also priorities work-life balance, offering flexible working arrangements to support your personal needs.

About us

Alorica Teleservices, Inc. is a leading provider of business process outsourcing solutions, specializing in customer experience management and back-office support. With a strong presence in the Philippines, we are dedicated to delivering exceptional service to our clients and creating a positive impact in the communities we operate in. Our company culture is built on the values of integrity, innovation and teamwork, and we are proud to offer a dynamic and supportive work environment for our employees.