QA Analyst: Audits, Training & Process Automation

QBE Group Shared Services Centre; Cebu City; On-site; PHP 360,000 - 600,000; Full time

Job summary

QBE Group Shared Services Centre in Cebu City, Philippines, is seeking a Quality Assurance professional to support quality standards, provide training, and conduct QA reviews to drive process automation initiatives.

You will perform QA audits, compile data, review metrics, and identify root causes to drive continuous improvement while maintaining regulatory compliance and high customer service.

Qualifications

• Bachelor's degree or equivalent combination of education and work experience.
• Experience in quality assurance initiatives, process improvement, and data analysis in the mortgage servicing/insurance industry.
• Experience in a training function.
• Moderate experience in relevant Insurance Products for the Business Unit/Distribution.
• Moderate experience in a contact centre environment.

Responsibilities

• Perform QA audits within the area of responsibility to align performance with corporate guidelines and regulatory requirements.
• Inform management by compiling data, reviewing metrics, and analysing the root cause of process errors to recommend opportunities for continuous improvement.
• Build and maintain effective working relationships with management and staff to understand their needs during the assignment process.
• Evaluate compliance with Acts, policies, and procedures to ensure adherence to regulatory guidelines.
• Provide high-quality customer service and ensure delivery meets expectations.
• Lead root cause analysis (RCA) and calibration sessions with stakeholders to address issues effectively.
• Adhere to company templates and policies, building new tools following company guidelines.
• Participate in process and performance review meetings to contribute to ongoing improvement.
• Assist in reviewing the reliability and integrity of financial, operating, and management information.
• Maintain product, system, and process knowledge to support quality assurance and training outcomes.

Skills

Analytical Thinking

Communication

Critical Thinking

Customer Value Management

Data Visualization

Detail-Oriented

Intentional collaboration

Managing performance

Problem Solving

Process Automations

Process Improvements

Quality Assurance (QA)

Quality Management

Risk Management

Working Independently

Education

Bachelor's degree or equivalent combination of education and work experience

Relevant tertiary qualifications

Job description

QBE Group Shared Services Centre in Cebu City, Philippines, is seeking a Quality Assurance professional to support quality standards, provide training, and conduct QA reviews to drive process automation initiatives.

You will perform QA audits, compile data, review metrics, and identify root causes to drive continuous improvement while maintaining regulatory compliance and high customer service.