Quality Assurance Lead - Philippines

TDCX Group; Cebu City; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Comprehensive medical and insurance coverage

Engaging activities and recognition programs

Strong learning and development plans

Flexible working arrangements

Job summary

TDCX Group is seeking a detail-oriented Quality Analyst to enhance service delivery and customer experience in Cebu City. The successful candidate will conduct monitoring evaluations, provide structured feedback, and collaborate with various stakeholders to improve quality performance. If you possess excellent communication skills and have a background in quality assessment, we encourage you to apply.

This role offers competitive remuneration, comprehensive medical coverage, and opportunities for professional development within a globally recognized company.

Qualifications

• Minimum 2 years of relevant experience in quality audit and analysis.
• Excellent verbal and written communication skills in English.
• Knowledge of Quality terms and methodologies.

Responsibilities

• Evaluate employee behavior and customer service performance.
• Provide feedback to address skills and knowledge gaps.
• Prepare and analyze quality reports.
• Collaborate with teams to streamline QA processes.
• Develop evaluation programs targeting account objectives.
• Gather data to analyze quality performance trends.

Skills

Quality audit

Root cause analysis

Process improvement

Training and development

Problem-solving skills

Organizational skills

Customer service

Time management

Education

Advanced/Higher/Graduate Diploma, Bachelor's Degree, or equivalent

Job description

TDCX Group is seeking a detail-oriented Quality Analyst to enhance service delivery and customer experience in Cebu City. The successful candidate will conduct monitoring evaluations, provide structured feedback, and collaborate with various stakeholders to improve quality performance. If you possess excellent communication skills and have a background in quality assessment, we encourage you to apply.

This role offers competitive remuneration, comprehensive medical coverage, and opportunities for professional development within a globally recognized company.