QA Senior Analyst — Process Excellence & Insights

Accenture in the Philippines; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Accenture in the Philippines is seeking a Quality Assurance Senior Analyst to strengthen the rider experience and drive continuous improvement through independent QA reviews. The role emphasizes alignment with policies, process adherence, and high-quality audits across locations.

You will lead calibration with site leads and vendors, identify root causes of calibration variance, and develop audit methodologies to sustain client standards. Night shift schedule is possible in this project.

Qualifications

• Standard QA profile.
• At least 3 years of relevant experience; 1-year supervisory experience.

Responsibilities

• Performs Quality audits to ensure L1 auditors are aligned with policies and processes.
• Meet volume and quality targets for all QA audits.
• Leads calibration with site leads and vendors to address gaps and opportunities identified.
• Does dispute management procedures across sites and vendors.
• Identify root cause analysis for factors contributing high calibration variance.
• Develop, document and update audit methodologies, checklists and quality parameters.

Skills

Quality Assurance

Supervisory experience

Job description

Accenture in the Philippines is seeking a Quality Assurance Senior Analyst to strengthen the rider experience and drive continuous improvement through independent QA reviews. The role emphasizes alignment with policies, process adherence, and high-quality audits across locations.

You will lead calibration with site leads and vendors, identify root causes of calibration variance, and develop audit methodologies to sustain client standards. Night shift schedule is possible in this project.