Global QA Leader — Quality Strategy & Automation Excellence

Fusion BPO Services Ltd; Cebu City; On-site; Full time

Benefits offered by this job

Career growth opportunities

Collaborative work environment

Exposure to international clients

Job summary

A leading BPO services company is seeking a Senior Manager – Quality Assurance in Cebu. The role involves leading quality initiatives across multiple accounts and enhancing customer experience through strategic quality management. Candidates should have significant experience in quality assurance and management, and the ability to drive innovation and process improvements. The position offers opportunities for career growth and a chance to work in a dynamic, performance-driven environment.

Qualifications

• Extensive experience in quality assurance or quality management.
• Proven experience managing international clients.
• Strong understanding of customer experience metrics.

Responsibilities

• Lead the quality function across multiple accounts.
• Drive innovation and automation initiatives.
• Manage relationships with senior stakeholders.
• Utilize analytics to drive decisions.

Skills

Quality assurance leadership

International client management

Stakeholder management

Process improvement

Data interpretation

Analytical skills

Education

High School Diploma (XII)

Higher education

Job description

A leading BPO services company is seeking a Senior Manager – Quality Assurance in Cebu. The role involves leading quality initiatives across multiple accounts and enhancing customer experience through strategic quality management. Candidates should have significant experience in quality assurance and management, and the ability to drive innovation and process improvements. The position offers opportunities for career growth and a chance to work in a dynamic, performance-driven environment.