Quality Assurance & Process Improvement Analyst

QBE Group Shared Services Centre; Philippines; On-site; PHP 420,000 - 660,000; Full time

Job summary

QBE Group Shared Services Centre is seeking a Quality Assurance professional to conduct QA audits across business units, drive root-cause analysis, and support process improvements. The role emphasizes data-driven decision making and collaboration with management.

Ideal candidates have a tertiary degree and experience in QA, data analysis, and process automation within a mortgage servicing or insurance context. Compliance awareness and customer-focused service are essential.

Qualifications

• Tertiary Degree or equivalent combination of education and work experience.

Responsibilities

• Perform QA audits to align performance with guidelines and regulatory requirements.
• Compile data, review metrics, and analyse root causes to suggest improvements.
• Build relationships with management to understand needs during assignments.
• Evaluate compliance with acts, policies, and procedures.
• Provide high-quality customer service and ensure delivery meets expectations.
• Lead root cause analysis and calibration sessions with stakeholders.

Skills

Analytical Thinking

Communication

Critical Thinking

Data Visualization

Detail-Oriented

Problem Solving

Process Automations

Process Improvements

Quality Assurance (QA)

Risk Management

Working Independently

Education

Bachelor's degree

Tools

Excel

Data Visualization Tools

Job description

QBE Group Shared Services Centre is seeking a Quality Assurance professional to conduct QA audits across business units, drive root-cause analysis, and support process improvements. The role emphasizes data-driven decision making and collaboration with management.

Ideal candidates have a tertiary degree and experience in QA, data analysis, and process automation within a mortgage servicing or insurance context. Compliance awareness and customer-focused service are essential.