Operations & Process Improvement Analyst

QBE Insurance; Cebu City; On-site; PHP 279,000 - 469,000; Full time

Job summary

QBE Insurance Philippines in Cebu City is seeking an Administrative Support Specialist to help develop and maintain process documentation and support key project initiatives. You will collaborate across internal departments to ensure consistent, compliant processes and accurate data handling.

Responsibilities include analyzing complex agency and broker requests, conducting UAT/PIV for system changes, onboarding new hires on agency management practices, and delivering exceptional service to

Qualifications

• Bachelor's degree or equivalent combination of education and work experience.
• Preferred relevant administrative qualifications.

Responsibilities

• Develop consistent processes with business units to drive improvements.
• Perform UAT and PIV for application system changes.
• Onboard and train new hires on agency management practices.
• Resolve system issues from agency data entry and track inquiries.
• Review client requests and guide contract/changes processing.
• Communicate with agents/brokers and field staff for excellent service.
• Foster relationships with internal teams and management for project data.
• Maintain filing systems and follow admin policies.
• Handle administrative work, compile reports, draft correspondence, manage supplies.
• Monitor and report on project delivery: time, budget, scope, quality.

Skills

Adaptability

Communication

Critical Thinking

Customer Service

Detail-Oriented

Document Management

Meeting Management

Office Administration

Prioritization

Risk Management

Waterfall Model

Education

Tertiary Degree or equivalent combination of education and work experience

Tools

Project management tools

Job description

QBE Insurance Philippines in Cebu City is seeking an Administrative Support Specialist to help develop and maintain process documentation and support key project initiatives. You will collaborate across internal departments to ensure consistent, compliant processes and accurate data handling.

Responsibilities include analyzing complex agency and broker requests, conducting UAT/PIV for system changes, onboarding new hires on agency management practices, and delivering exceptional service to