QA Analyst - Process Improvement & Training

QBE Insurance; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

QBE Insurance in the Philippines is seeking a full-time professional to support quality standards, provide training, and conduct quality reviews across business units to identify improvement opportunities and drive process automation initiatives.

Key responsibilities include QA audits, data-driven reporting, RCA, and ensuring regulatory compliance while delivering high-quality customer service and maintaining QA knowledge for training outcomes.

Qualifications

• Necessary: Tertiary degree or equivalent combination of education and work experience.
• Preferred: Relevant tertiary qualifications.

Responsibilities

• Perform quality assurance (QA) audits within the area of responsibility to align performance with corporate guidelines and regulatory requirements.
• Inform management by compiling data, reviewing metrics, and analysing the root cause of process errors to recommend opportunities for continuous improvement.
• Build and maintain effective working relationships with management and staff to understand their needs during the assignment process.
• Evaluate compliance with Acts, policies, and procedures to ensure adherence to regulatory guidelines.
• Provide high-quality customer service and ensure delivery meets expectations.
• Lead root cause analysis (RCA) and calibration sessions with stakeholders to address issues effectively.
• Adhere to company templates and policies, building new tools following company guidelines.
• Participate in process and performance review meetings to contribute to ongoing improvement.
• Assist in reviewing the reliability and integrity of financial, operating, and management information.
• Maintain product, system, and process knowledge to support quality assurance and training outcomes.

Skills

Analytical Thinking

Communication

Critical Thinking

Customer Value Management

Data Visualization

Detail-Oriented

Intentional collaboration

Managing performance

Problem Solving

Process Automations

Process Improvements

Quality Assurance (QA)

Quality Management

Risk Management

Working Independently

Education

Tertiary Degree or equivalent

Job description

QBE Insurance in the Philippines is seeking a full-time professional to support quality standards, provide training, and conduct quality reviews across business units to identify improvement opportunities and drive process automation initiatives.

Key responsibilities include QA audits, data-driven reporting, RCA, and ensuring regulatory compliance while delivering high-quality customer service and maintaining QA knowledge for training outcomes.