Onsite Cebu City Chat Support Specialist (Shifting)

Logix BPO Pty; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Paid training

Career growth opportunities

Performance-based incentives

Supportive and professional work env.

International team

Job summary

Logix BPO Pty is seeking professional, customer-focused Non-Voice Chat Support Representatives to join our team in Cebu City. You will assist clients through a chat-based support platform, delivering clear, professional written communication and a positive experience.

The role emphasizes excellent written English, grammar, and attention to detail, with a shifting schedule and onsite work in Cebu City. Training is provided, and you will contribute to high-quality customer interactions within

Qualifications

• Excellent written English communication skills.
• Strong grammar, spelling and typing accuracy.
• Good communication and interpersonal skills.
• Comfortable assisting users through chat.
• Able to understand concerns and provide appropriate responses.
• Detail-oriented and organized.
• Positive attitude and willingness to learn.
• Willing to work onsite in Cebu City.
• Willing to work on a shifting schedule.
• Previous experience in customer service, chat support, or BPO is an advantage.

Responsibilities

• Assist clients and users through non-voice chat support.
• Respond to questions and provide appropriate assistance through written communication.
• Understand user concerns and provide clear and helpful responses.
• Maintain professional, friendly, and natural conversations.
• Build positive client interactions through effective communication.
• Provide information and assistance based on established guidelines and procedures.
• Maintain excellent grammar, spelling, tone, and attention to detail.
• Handle multiple conversations while maintaining service quality.
• Follow client policies, procedures, and communication standards.
• Escalate concerns when additional assistance is required.
• Maintain confidentiality and professionalism when handling user interactions.
• Meet assigned productivity and quality standards.

Skills

Written English

Grammar

Typing

Interpersonal skills

Detail-oriented

Customer-focused

Chat communication

Independent worker

Team player

Willing to learn

Job description

Logix BPO Pty is seeking professional, customer-focused Non-Voice Chat Support Representatives to join our team in Cebu City. You will assist clients through a chat-based support platform, delivering clear, professional written communication and a positive experience.

The role emphasizes excellent written English, grammar, and attention to detail, with a shifting schedule and onsite work in Cebu City. Training is provided, and you will contribute to high-quality customer interactions within