Open for Fresh Grad - Chat/Email - (Pure Non-Voice) - Customer Service Representative

Caldwell Communications Consultancy Philippines; Caloocan; Hybrid; PHP 223,200 - 334,800; Full time

Job summary

A communications consultancy in the Philippines is looking for a Chat & Email Support Representative. This role focuses on assisting customers through live chat and email, providing accurate information and support while maintaining professionalism. Strong written English communication skills and multitasking abilities are essential. This position may be office-based or remote, depending on company policy. Ideal candidates have experience in customer service via chat or email, and familiarity with tools like Zendesk or Salesforce.

Qualifications

• Strong written English communication skills essential.
• Ability to multitask and handle multiple chat conversations simultaneously.
• Customer-focused mindset and professional tone are crucial.

Responsibilities

• Respond to customer inquiries via live chat and email.
• Provide product or account-related information clearly.
• Resolve customer issues and document interactions.

Skills

Strong written English communication skills

Good grammar, spelling, and sentence construction

Ability to multitask

Basic computer skills

Strong problem-solving

Customer-focused mindset

Tools

CRM systems (e.g., Zendesk, Freshdesk, Salesforce)

Job description

The Chat & Email Support Representative is responsible for assisting customers through live chat and email channels only. This role focuses on delivering accurate information, resolving customer concerns efficiently, and maintaining a high level of written communication professionalism—without handling phone calls.

Key Responsibilities

• Respond to customer inquiries via live chat and email in a timely and professional manner
• Provide product, service, or account-related information clearly and accurately
• Resolve customer issues, complaints, or requests by following company guidelines
• Document interactions and update customer records properly
• Escalate complex concerns to the appropriate team when necessary
• Maintain quality, accuracy, and productivity standards
• Follow data privacy, security, and compliance policies at all times

Required Skills & Qualifications

• Strong written English communication skills
• Good grammar, spelling, and sentence construction
• Ability to multitask and handle multiple chat conversations simultaneously
• Basic computer skills and familiarity with chat/email tools or CRM systems
• Strong problem-solving and attention to detail
• Customer-focused mindset and professional tone

Preferred Qualifications

• Previous experience in chat or email support
• Familiarity with customer service platforms (e.g., Zendesk, Freshdesk, Salesforce)
• Ability to work independently with minimal supervisionr
• Non-voice / back-office setup
• Can be office-based or remote (depending on company policy)
• Shift-based schedule may include weekends or holidays