Online Technical Support Specialist Chat & Email Full-Time

Caldwell Communications; Philippines; Presencial; PHP 264 000 - 316 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid training from Day 1

Performance incentives and bonuses

Resumo da oferta

Caldwell Communications is hiring a Technical Support Representative for an onsite role in Quezon City. The position offers a monthly salary up to ₱26,000 and paid training from day one.

You will assist customers with technical issues, troubleshoot software and hardware, provide step-by-step guidance, document issues, and escalate complex concerns as needed. Strong English and basic computer skills are required; no prior BPO experience is necessary.

Qualificações

• High School or Senior High School graduate required.
• No BPO or call center experience required.
• Good English communication skills.
• Basic computer knowledge and troubleshooting skills.
• Good problem-solving skills.
• Willing to work onsite and on shifting schedules.

Responsabilidades

• Assist customers with technical and service concerns.
• Troubleshoot basic software, hardware, and internet issues.
• Provide step-by-step technical guidance.
• Document issues and resolutions.
• Escalate complex concerns when necessary.
• Meet quality and productivity targets.

Conhecimentos

Good English communication

Basic computer knowledge

Troubleshooting

Problem solving

Willing to work onsite

Formação académica

High School or Senior High School graduate

Descrição da oferta de emprego

Technical Support Representative

Onsite | Quezon City | Up to ₱26,000/month | Full-time

Job Overview

• Position: Technical Support Representative
• Salary: Up to ₱26,000/month
• Location: Quezon City
• Experience: No experience required
• Setup: Onsite
• Training: Paid training from Day 1

Responsibilities

• Assist customers with technical and service concerns
• Troubleshoot basic software, hardware, and internet issues
• Provide step-by-step technical guidance
• Document issues and resolutions
• Escalate complex concerns when necessary
• Meet quality and productivity targets

Qualifications

• High School or Senior High School graduate
• No BPO or call center experience required
• Good English communication skills
• Basic computer knowledge and troubleshooting skills
• Good problem-solving skills
• Willing to work onsite and on shifting schedules

Benefits

• Up to ₱26,000 monthly basic salary
• Performance incentives and bonuses