Public Area Lead – Resort Operations & Guest Experience

Westside Resort; Parañaque; On-site; PHP 335,000 - 536,000; Full time

Job summary

Westside Resort in Manila is seeking a Public Area Team Leader to supervise housekeeping across public spaces, ensuring cleanliness, safety, and guest satisfaction. You will guide the public-area team, coordinate tasks, and maintain standards during shifting schedules including weekends and holidays.

The role emphasizes leadership, coaching, and effective communication with other departments to meet operational needs and guest expectations.

Qualifications

• High school diploma or equivalent.
• 1–2 years in housekeeping with team-leading or training experience.
• Knowledge of public-area cleaning techniques, equipment operation and chemical handling.

Responsibilities

• Assign daily tasks to public-area attendants and coordinate work priorities.
• Monitor performance and provide coaching, training, and guidance.
• Ensure adequate staffing during peak hours and events.
• Inspect public areas to verify cleanliness, presentation and standards.
• Address guest concerns promptly and courteously.
• Coordinate with maintenance and front desk for requests and issues.
• Safe handling and storage of cleaning chemicals and equipment.
• Enforce health and safety protocols and sanitation policies.

Skills

Leadership

Communication

Teamwork

Organisation

Problem solving

Attention to detail

Education

High school diploma or equivalent

Job description

Westside Resort in Manila is seeking a Public Area Team Leader to supervise housekeeping across public spaces, ensuring cleanliness, safety, and guest satisfaction. You will guide the public-area team, coordinate tasks, and maintain standards during shifting schedules including weekends and holidays.

The role emphasizes leadership, coaching, and effective communication with other departments to meet operational needs and guest expectations.