Public Area Supervisor

Westside Resort; Parañaque; On-site; PHP 240,000 - 360,000; Full time

Job summary

Westside Resort is seeking a Public Area Supervisor to oversee daily housekeeping operations, ensuring high standards of cleanliness, safety, and guest satisfaction across public areas and back-of-house spaces.

The role leads housekeeping staff, coordinates daily activities, and works with front office and maintenance to deliver a welcoming hotel environment. Strong leadership and attention to detail are essential.

Qualifications

• High school diploma or equivalent required.
• 1–2 years in housekeeping with at least 6 months in a team lead role preferred.
• Knowledge of public area cleaning techniques, equipment, and chemical handling.
• Experience in hotel/resort housekeeping operations.

Responsibilities

• Oversee daily housekeeping activities and assign tasks to staff.
• Monitor attendance, productivity, and task completion.
• Train and motivate team to maintain cleanliness standards.
• Inspect guest rooms and areas for cleanliness and safety compliance.
• Coordinate schedules with occupancy levels and ensure timely room readiness.
• Collaborate with front office and maintenance to resolve issues.
• Enforce safety protocols for chemicals and equipment.
• Maintain guest satisfaction and handle special requests.
• Assist with hiring and onboarding new staff.
• Develop and update housekeeping policies and procedures.

Skills

Public area cleaning

Team leadership

Staff training

Safety compliance

Guest service

Attention to detail

Verbal and written instructions

Scheduling

Education

High school diploma or equivalent

Job description

About the role

The Public Area Supervisor oversees daily housekeeping operations at Westside Resort, ensuring high standards of cleanliness, safety, service quality, and guest satisfaction across public areas and back-of-house spaces. The role supervises housekeeping staff, coordinates daily activities, supports timely room readiness, and works closely with front office, maintenance, and other departments to deliver a welcoming hotel environment.

Key responsibilities

• Oversee the daily activities of housekeeping staff and assign tasks according to operational requirements.

• Monitor staff attendance, productivity, performance, and task completion.

• Train, mentor, and motivate team members to maintain service and cleanliness standards.

• Inspect guest rooms, public areas, and back-of-house spaces for cleanliness and compliance with hotel brand standards, health requirements, and safety procedures.

• Address deficiencies and implement appropriate corrective measures.

• Coordinate housekeeping schedules with occupancy levels and support timely room readiness for arrivals and departures.

• Collaborate with front office and maintenance teams to resolve operational concerns.

• Enforce safety protocols for the handling of chemicals and equipment.

• Ensure compliance with sanitation procedures and report hazards or maintenance issues promptly.

• Maintain high standards of guest satisfaction and respond promptly to special requests, including extra towels and urgent cleaning needs.

• Assist with hiring and onboarding new housekeeping staff.

• Develop and update housekeeping policies and procedures.

• Support sustainability initiatives, including eco-friendly cleaning practices.

• Complete administrative tasks such as payroll input and scheduling software updates.

What we're looking for

• High school diploma or equivalent.

• One to two years of housekeeping experience, including at least six months in a team lead role; experience leading, guiding, or training team members is an advantage.

• Knowledge of public area cleaning techniques, procedures, equipment operation, and chemical handling.

• Experience in hotel, resort, or large-facility housekeeping operations.

• Leadership skills demonstrated through professionalism, integrity, accountability, and the ability to motivate and guide a team.

• Strong attention to detail and commitment to cleanliness, hygiene, and presentation standards.

• Clear and courteous communication skills with guests and team members.

• Ability to understand and follow verbal and written instructions.

• Organised, approachable, fair, proactive, reliable, disciplined, and cooperative.

• Ability to operate and handle housekeeping tools and equipment safely.

• Physically able to perform repetitive public area cleaning duties, walk or stand for extended periods, and safely perform bending, kneeling, reaching, pushing, pulling, and lifting activities.

• Flexible to work shifting schedules, weekends, and holidays in a hotel environment.

• Ability to work effectively during busy operational periods and in conditions that may include wet floors, dust, noise, and changing temperatures.