Public Area Team Lead

Westside Resort; Parañaque; On-site; PHP 335,000 - 536,000; Full time

Job summary

Westside Resort in Manila is seeking a Public Area Team Leader to supervise housekeeping across public spaces, ensuring cleanliness, safety, and guest satisfaction. You will guide the public-area team, coordinate tasks, and maintain standards during shifting schedules including weekends and holidays.

The role emphasizes leadership, coaching, and effective communication with other departments to meet operational needs and guest expectations.

Qualifications

• High school diploma or equivalent.
• 1–2 years in housekeeping with team-leading or training experience.
• Knowledge of public-area cleaning techniques, equipment operation and chemical handling.

Responsibilities

• Assign daily tasks to public-area attendants and coordinate work priorities.
• Monitor performance and provide coaching, training, and guidance.
• Ensure adequate staffing during peak hours and events.
• Inspect public areas to verify cleanliness, presentation and standards.
• Address guest concerns promptly and courteously.
• Coordinate with maintenance and front desk for requests and issues.
• Safe handling and storage of cleaning chemicals and equipment.
• Enforce health and safety protocols and sanitation policies.

Skills

Leadership

Communication

Teamwork

Organisation

Problem solving

Attention to detail

Education

High school diploma or equivalent

Job description

About the role

The Public Area Team Leader supervises and coordinates housekeeping operations across the resort's public spaces in Manila, including lobbies, hallways, restrooms, lounges, and event areas. This role helps maintain high standards of cleanliness, hygiene, safety, presentation, and guest satisfaction while providing guidance, support, and quality control to the public-area housekeeping team. The position works on a shifting schedule and may include weekends and holidays.

Key responsibilities

• Assign daily tasks to public-area attendants and coordinate work priorities.

• Monitor team performance and provide coaching, training, and guidance as needed.

• Ensure adequate staffing and effective task completion during peak hours and events.

• Inspect public areas regularly to verify cleanliness, presentation, and compliance with established standards.

• Address guest concerns promptly, professionally, and courteously.

• Report maintenance concerns to the appropriate engineering or maintenance team.

• Monitor the use of cleaning materials and request replenishment when required.

• Ensure the proper handling, storage, and safe use of cleaning chemicals and equipment.

• Enforce health and safety protocols and support compliance with sanitation regulations and company policies.

• Coordinate with the front desk and other departments to support special requests and operational requirements.

• Assist with opening and closing procedures, staff briefings, and task assignments.

• Secure and process lost-and-found items in accordance with company policy.

• Maintain accurate communication and follow through on operational concerns and assigned tasks.

What we're looking for

• High school diploma or equivalent.

• One to two years of housekeeping experience, including experience leading, guiding, or training team members; at least six months in a team lead role is an advantage.

• Knowledge of public-area cleaning techniques, procedures, equipment operation, and chemical handling.

• Experience in hotel, resort, or large-facility housekeeping operations is preferred.

• Strong leadership, communication, teamwork, organisation, and problem-solving skills.

• Professionalism, integrity, accountability, reliability, and attention to detail.

• Ability to motivate and guide team members while promoting respectful and effective collaboration.

• Ability to follow verbal and written instructions and communicate clearly with guests and colleagues.

• Physical ability to perform repetitive cleaning duties, walk or stand for extended periods, and safely bend, kneel, reach, push, pull, and lift within safe working limits.

• Ability to safely operate and handle housekeeping tools and equipment.

• Professional grooming and a neat appearance.

• Flexibility to work effectively during busy operational periods, on shifting schedules, weekends, and holidays.

• Willingness to work in conditions that may include wet floors, dust, noise, and changing temperatures.