Property Operations Specialist

Virtual Staffing Solutions; Leyte; Remote; PHP 201,000 - 335,000; Full time

Job summary

Virtual Staffing Solutions seeks a diligent Property Management support specialist in the Philippines. The role targets candidates with 1-2 years of experience and a regular shift.

The ideal candidate can handle high call volumes, conduct outbound calls, manage emails/chats, and coordinate with stakeholders. You will de-escalate issues, maintain documentation, meet KPIs, and ensure timely follow-ups while adapting to overnight shifts.

Qualifications

• Experience in property management required.
• Handles high call volume and resolves issues efficiently.
• Comfort with outbound calls and objection handling.
• Manages multiple channels and prioritizes workload.
• De-escalates difficult situations and escalates when needed.
• Maintains documentation and timely follow-ups.
• Knowledge of eviction processes and collections is a plus.
• Understands KPIs and owns performance.
• Adaptable to overnight shifts.

Responsibilities

• Outbound call handling and driving customer action.
• Prioritize tasks and ensure timely follow-ups.
• Coordinate with property management stakeholders.
• Negotiate payment solutions and understand eviction processes.
• Provide proactive updates and follow through on commitments.

Skills

Property management

Call center experience

Email/Chat/Ticket experience

Communication

Organization/Case management

Job description

Virtual Staffing Solutions seeks a diligent Property Management support specialist in the Philippines. The role targets candidates with 1-2 years of experience and a regular shift.

The ideal candidate can handle high call volumes, conduct outbound calls, manage emails/chats, and coordinate with stakeholders. You will de-escalate issues, maintain documentation, meet KPIs, and ensure timely follow-ups while adapting to overnight shifts.