Property Operations Coordinator

PM Consulting; Manila; Sur place; PHP 240 000 - 360 000; Plein temps

Résumé du poste

PM Consulting seeks a Property Operations Coordinator to support the daily condotel operations in Manila. You will coordinate with front desk, housekeeping, laundry, maintenance, and other teams to ensure units and facilities are ready for daily operations.

The role serves as the liaison between guests, tenants, staff, service providers, and management. The ideal candidate has 1–3 years in hospitality operations, strong scheduling and reporting skills, and a solid understanding of property

Qualifications

• Bachelor's degree in Hospitality Management or related field preferred.
• 1-3 years in condotel, hotel, serviced residence, property management, hospitality, or similar operations advantageous.
• Solid background coordinating housekeeping, front office, maintenance, laundry, or facilities.
• Willing to work six days per week and on shifting schedules, weekends and holidays as required.
• Proficient in scheduling, coordination, documentation, and operational reporting.
• Familiarity with property or hotel management systems is an advantage.

Responsabilités

• Coordinate day-to-day condotel operations with front desk, housekeeping, laundry, and maintenance teams.
• Provide professional guest, tenant, and stakeholder relations and timely responses to requests and concerns.
• Monitor readiness and condition of guest units, common areas, and facilities; conduct regular inspections.
• Coordinate schedules and assignments of staff across departments; monitor attendance and conduct.
• Receive, document, and follow up on maintenance requests and repairs.
• Prepare reports on guest concerns, maintenance issues, inventory, staffing, inspections, and operations.

Connaissances

Scheduling

Coordination

Documentation

Operational reporting

Customer service

Hospitality knowledge

Formation

Bachelor's degree in Hospitality Management or related field

Outils

Google Workspace

Property management systems

Description du poste

Location: Malate, Manila

Work Set-up: Fully Onsite | Shifting Schedule | Monday - Saturday

Job Description

The Property Operations Coordinator is responsible for supporting the smooth and efficient day-to-day operations of a condotel property. The role coordinates with front desk, housekeeping, laundry, maintenance, and other operational teams to ensure that guest units, common areas, facilities, and service areas are properly maintained and ready for daily operations.The position serves as a key coordination point between guests, tenants, operational staff, service providers, and management.

Key Responsibilities

Condotel Guest & Tenant Support

• Maintain professional relationships with guests, tenants, and other property stakeholders.
• Respond to guest and tenant requests, concerns, and complaints in a timely and professional manner.
• Coordinate with the appropriate operational teams to address concerns and ensure proper resolution.

Daily Condotel Operations

• Coordinate the day-to-day operational activities of the condotel property.
• Work closely with front desk, housekeeping, laundry, maintenance, and other support teams to ensure smooth operations.
• Monitor the readiness and operational condition of guest units, vacant units, common areas, and facilities.

Staff Coordination & Monitoring

• Coordinate schedules and daily assignments of front desk, housekeeping, laundry, and maintenance personnel.
• Monitor staff attendance, grooming, uniforms, workplace conduct, and compliance with property policies.
• Ensure sufficient manpower coverage based on daily operational requirements.

Unit & Property Inspections

• Conduct regular inspections of guest units, vacant units, common areas, and operational facilities.
• Check cleanliness, organization, functionality, and overall condition of units and property areas.
• Identify housekeeping, maintenance, cleanliness, or safety concerns and coordinate immediate corrective action.

Maintenance & Facilities Coordination

1. Monitor the condition of condotel units, common areas, facilities, equipment, and other property assets.
2. Coordinate preventive maintenance activities and scheduled inspections.
3. Receive, document, and follow up on maintenance and repair requests.

Inventory & Operational Supplies

• Monitor inventory levels of housekeeping, maintenance, laundry, and other condotel operational supplies.
• Maintain proper organization of stockrooms and storage areas.
• Conduct regular inventory checks and reconciliation.

Reporting & Management Coordination

• Provide management with regular updates regarding the overall operational condition of the condotel.
• Prepare accurate reports covering guest concerns, maintenance issues, inventory, staffing, inspections, and other operational matters.
• Escalate urgent operational issues and service concerns appropriately.

Qualifications

• Bachelor's degree in Hospitality Management, Hotel and Restaurant Management, Tourism, Business Administration, Property Management, or a related field is preferred.
• 1-3 years of relevant experience in condotel, hotel, serviced residence, property management, hospitality, or similar operations is highly advantageous.
• Solid background in coordinating multiple operational functions such as housekeeping, front office, maintenance, laundry, or facilities is preferred.
• Candidates with strong property operations, hospitality, customer service, or administrative coordination experience may be considered.
• Willing to work six (6) days per week.
• Must be willing to work on shifting schedules, weekends, and holidays as required by property operations.
• Technical Skills
• Proficient in scheduling, coordination, documentation, and operational reporting.
• Working knowledge of Google Workspace or similar office productivity tools.
• Familiarity with inventory monitoring and stock control.
• Basic understanding of expense monitoring and operational documentation.
• Familiarity with property or hotel management systems is an advantage.
• Basic knowledge of service contracts and vendor coordination is a plus.