The Property Manager is responsible for the overall management, operations, maintenance, and administration of assigned residential, commercial, or mixed‑use properties. The role ensures excellent customer service, efficient facility operations, financial performance, regulatory compliance, and effective supervision of the onsite property management team while maintaining the property’s value and ensuring client satisfaction.
Key Responsibilities
Property Operations
- Oversee the day‑to‑day operations of the assigned property.
- Ensure the property is well‑maintained, safe, clean, and fully operational.
- Conduct regular inspections of common areas, building systems, and facilities.
- Implement preventive maintenance programs and monitor repairs.
- Prepare and monitor the property’s annual operating budget.
- Review monthly financial statements, operating expenses, and income reports.
- Monitor collection efficiency, accounts receivable, and delinquent accounts.
- Ensure cost control while maintaining service quality.
- Review and approve operational expenditures within authorized limits.
Client and Resident Relations
- Build and maintain strong relationships with clients, unit owners, tenants, and the Board of Directors/Trustees.
- Address resident concerns, complaints, and service requests promptly.
- Conduct regular meetings with the Board and provide operational updates.
Facilities and Vendor Management
- Supervise service contractors, suppliers, and outsourced personnel.
- Ensure compliance with service contracts and service level agreements.
- Evaluate contractor performance and recommend improvements.
- Coordinate major repairs, renovations, and capital improvement projects.
People Management
- Lead, coach, and supervise onsite personnel including:
- Assistant Property Manager
- Property Accountant
- Client Care Officer
- Administrative Staff
- Housekeeping and Security Personnel
- Conduct performance evaluations and identify training needs.
- Ensure compliance with company policies and procedures.
Compliance and Risk Management
- Ensure compliance with company policies, government regulations, safety standards, and building codes.
- Monitor compliance with occupational safety and health requirements.
- Ensure all permits, licenses, and regulatory documents remain updated.
- Lead emergency preparedness and crisis management initiatives.
Administrative Functions
- Prepare operational reports, incident reports, and monthly management reports.
- Monitor property KPIs and operational performance.
- Attend Board meetings, client meetings, and management meetings.
- Recommend process improvements to enhance operational efficiency.
Qualifications
- Bachelor's degree in Business Administration, Property Management, Engineering, Real Estate Management, Hospitality Management, or a related field.
- 5 years of experience in property management, facilities management, or real estate operations.
- Minimum 2 years of supervisory or managerial experience.
- Experience managing residential, commercial, or mixed‑use developments is preferred.
Required Skills
- Property Management
- Facilities Management
- Financial and Budget Management
- Leadership and People ManagementClient Relationship Management
- Vendor and Contract Management
- Negotiation Skills
- Problem‑Solving and Decision‑Making
- Communication and Presentation Skills
- Project Management
- Time Management
- Microsoft Office (Excel, Word, PowerPoint)