Insurance & Financial Services Support Specialist

Cognizant Consulting; Taguig; On-site; PHP 223,000 - 391,000; Full time

Job summary

Cognizant is seeking experienced customer service professionals in the Insurance and Financial Services sector. The role focuses on handling inquiries, policy information, and account servicing with a strong emphasis on accuracy and a positive customer experience.

Ideal candidates have at least 18 months of BPO experience, 1 year of Insurance experience, and a background in Financial Services or related fields. Strong English communication and a customer-focused mindset are essential.

Qualifications

• Completed at least 2 years in college.
• Minimum of 18 months BPO experience.
• At least 1 year of Insurance experience.
• Background in Financial Services, Life Insurance, Auto Loans, Property Loans, Banking, or Insurance Operations preferred.
• Strong English communication skills.
• Customer-focused with excellent problem-solving abilities.

Responsibilities

• Handle customer inquiries related to insurance policies, financial products, account servicing, and coverage information
• Provide professional customer support through voice interactions
• Assist customers with policy-related concerns, account maintenance, and service requests
• Resolve customer concerns accurately while delivering a positive customer experience
• Maintain accurate records and documentation of customer interactions
• Follow compliance requirements and company procedures
• Collaborate with internal teams to ensure efficient resolution of customer concerns
• Meet quality, productivity, and customer satisfaction goals

Skills

English communication

Customer focus

Problem solving

Education

Some college (2 years)

Job description

Cognizant is seeking experienced customer service professionals in the Insurance and Financial Services sector. The role focuses on handling inquiries, policy information, and account servicing with a strong emphasis on accuracy and a positive customer experience.

Ideal candidates have at least 18 months of BPO experience, 1 year of Insurance experience, and a background in Financial Services or related fields. Strong English communication and a customer-focused mindset are essential.