Project Coordinator

Beepo Inc.; Angeles; Hybrid; PHP 240,000 - 420,000; Full time

Benefits offered by this job

Total rewards

Referral program

Work life balance

Job summary

Beepo Inc. is seeking a Project Coordinator in Angeles City, Pampanga with hybrid work setup and day shift.

The role supports successful delivery of customer projects across the SuccessCX services portfolio, coordinating activities, maintaining documentation, and ensuring on-time delivery aligned to customer objectives. The ideal candidate has strong organizational and communication skills, SaaS familiarity, and is ready to grow in project delivery within a fast-paced customer-experience

Qualifications

• Strong organisational, planning, and time management skills.
• Strong software acumen and understanding of SaaS.
• Excellent verbal and written communication skills.
• Exceptional interpersonal skills with customers and colleagues.
• Ability to manage multiple priorities and adapt to changing requirements.
• Strong attention to detail and quality outcomes.
• Effective problem-solving and decision-making abilities.
• Ability to communicate technical concepts clearly.
• Entry-level project coordination or related experience.

Responsibilities

• Support delivery of customer projects alongside the Service Delivery Manager to meet timelines, budgets, and objectives.
• Coordinate projects through full lifecycle from initiation to completion.
• Maintain project plans, schedules, documentation, risks, decisions, and status reports.
• Monitor progress against milestones and KPIs; provide updates to stakeholders.
• Assist with scope definition and planning during pre-sales and initiation stages.
• Build and maintain strong customer relationships throughout the project lifecycle.
• Act as primary day-to-day contact for project coordination; maximize Zendesk/HubSpot value.
• Facilitate clear communication between customers and internal teams.

Skills

Organizational skills

SaaS software understanding

Verbal and written communication

Interpersonal skills

Multi-priority management

Attention to detail

Problem-solving

Technical communication

Entry-level project coordination

Education

Bachelor’s degree in business or IT

Tools

Asana

Zendesk

HubSpot

Job description

Discover your 100% YOU with Beepo!

• Position: Project Coordinator

• Location: Angeles City, Pampanga

• Work setup & shift: Hybrid | Day Shift

What's in it for you?

• Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)

• Employee Referral Program

• Work Life Balance

JOB DESCRIPTION

The Project Coordinator is responsible for supporting the successful delivery of customerprojects across the SuccessCX services portfolio. Working closely with the Service Delivery Managerand project teams, this role coordinates project activities, maintains project documentation, managesstakeholder communications, and helps ensure projects are delivered on time, within scope, andaligned to customer objectives.

This role is ideally suited to a candidate either beginning their project management career orseeking to further develop their project delivery experience within a fast-paced SaaS and customerexperience consulting environment. The Project Coordinator will play an important role in helpingcustomers realise value from their Zendesk and HubSpot investments while contributing toexceptional customer experiences and successful project outcomes.

Key Responsibilities:

Project Delivery & Coordination

• Support the delivery of customer projects alongside the Service Delivery Manager,ensuring projects progress according to agreed timelines, budgets, and objectives.

• Coordinate projects throughout the full project lifecycle, from initiation through tocompletion.

• Maintain project plans, schedules, documentation, actions, risks, decisions, and statusreporting using SuccessCX project delivery tools.

• Monitor project progress against milestones and key performance indicators andprovide regular updates to stakeholders.

• Assist with scope definition and project planning activities during pre-sales and projectinitiation stages.

Customer Engagement & Stakeholder Management

• Build and maintain strong customer relationships throughout the project lifecycle.

• Act as a primary day-to-day contact for customer project coordination activities.

• Support customers to maximise the value realised from their Zendesk and/orHubSpot investment.

• Facilitate clear communication between customers and internal teams to ensurealignment on objectives, deliverables, and outcomes.

• Present project updates and information in a clear and professional manner to bothtechnical and non-technical audiences.

Risk Management & Quality Assurance

• Identify, document, monitor, and elevate project risks and issues.

• Proactively support the development of mitigation plans and corrective actions whererequired.

• Ensure project documentation is complete, maintained, and aligned with deliverystandards.

• Maintain a strong focus on quality, accuracy, and customer outcomesthroughoutproject delivery.

Cross-Functional Collaboration

• Work closely with Sales, Consulting, Finance, Service Delivery, and externalstakeholders to support successful project outcomes.

• Facilitate coordination across teams to ensure project dependencies and deliverablesare effectively managed.

• Contribute to the development and continuous improvement of project deliverypractices and documentation.

Continuous Improvement & Professional Development

• Identify opportunities to improve project planning, coordination, delivery processes,and customer experience outcomes.

• Stay informed on customer experience industry trends and platformdevelopmentswithin Zendesk and HubSpot.

• Take ownership of personal learning and professional development to continuallyexpand project delivery capabilities and industry knowledge.

Skills and Experience:
Required

• Strong organisational, planning, and time management skills.

• Strong software acumen and understanding of SaaS.

• Excellent verbal and written communication skills.

• Exceptional interpersonal skills with the ability to build rapport and trust withcustomers and colleagues.

• Ability to manage multiple priorities and adapt to changing business and customerrequirements.

• Strong attention to detail and commitment to quality outcomes.

• Effective problem-solving and decision-making skills.

• Ability to communicate technical concepts in a clear and understandable manner.

• Entry-level project coordination or project management experience, or experience in aclosely related role.

Behavioural Success Attributes

• Customer-centric mindset with a focus on delivering exceptional customerexperiences.

• Goal and outcome-oriented approach to project delivery.

• High energy, enthusiasm, and professionalism.

• Coachable and committed to continuous learning.

• Collaborative team player with a proactive attitude.

Nice to Have

• Bachelor’s degree in business, Information Technology, or a related field preferred.

• Experience working within customer service, customer experience, or contact centreenvironments.

• Knowledge of Zendesk and/or HubSpot platforms.

• Experience using Asana or similar project management tools.

• Exposure to Agile delivery methodologies.

• Project Management certification or progress toward certification.