Project Coordinator

Resolv Global; Manila; Remote; PHP 355,000 - 426,000; Full time

Job summary

Resolv Global is seeking a highly organized Project Coordinator to support the implementation of business communication and connectivity solutions. This fully remote role in the Philippines involves coordinating customers, vendors, and internal teams to ensure projects stay on time and on budget.

You will manage the end-to-end lifecycle, track milestones, and provide proactive status updates. Strong English communication, excellent time management, and ownership of projects are required to

Qualifications

• High School Diploma or equivalent.
• Experience in customer service, project coordination, operations support, account coordination, implementation support, service delivery, or related roles.
• Strong verbal and written English communication skills.
• Excellent organizational and time management abilities.
• Strong attention to detail and follow-through.
• Ability to manage multiple priorities simultaneously.
• Strong problem-solving and critical-thinking skills.
• Ability to work independently and take ownership of responsibilities.
• Proficiency with computers and web-based systems.

Responsibilities

• Manage projects throughout the implementation lifecycle from initial design through completion.
• Coordinate project milestones and ensure timelines stay on track.
• Communicate with customers, vendors, and internal stakeholders on status and next steps.
• Schedule and coordinate resources to support project implementation.
• Monitor progress and identify risks, delays, or issues; maintain documentation.
• Use reports and dashboards to manage project activities and provisioning tasks.
• Escalate issues and drive timely resolution.
• Ensure customer expectations are managed throughout the lifecycle.
• Provide exceptional customer service and accountability for outcomes.
• Manage multiple projects simultaneously with accuracy and attention to detail.

Skills

Project coordination

Time management

Communication

Customer service

Stakeholder management

Education

High School Diploma or equivalent

Tools

CRM systems

Ticketing systems

Project management platforms

Job description

We are seeking a highly organized, detail-oriented, and customer-focused Project Coordinator to join a growing team supporting the implementation of business communication and connectivity solutions.

This role is ideal for professionals who thrive in fast-paced environments, enjoy coordinating multiple moving parts, and take pride in delivering an exceptional customer experience. You'll work closely with customers, vendors, and internal teams to ensure projects are completed accurately, efficiently, and on schedule.

Success in this role requires strong communication skills, excellent time management, a proactive mindset, and the ability to take ownership of projects from initiation through successful completion.

What You'll Be Doing

• Manage projects throughout the implementation lifecycle from initial design through successful completion
• Coordinate project milestones and ensure timelines remain on track
• Communicate regularly with customers, vendors, and internal stakeholders regarding project status, timelines, and next steps
• Schedule and coordinate required resources to support project implementation
• Monitor project progress and proactively identify potential risks, delays, or issuesMaintain accurate project documentation and updates within internal systems
• Utilize reports and dashboards to manage project activities and provisioning tasks
• Escalate issues appropriately and drive timely resolution
• Ensure customer expectations are properly managed throughout the project lifecycle
• Provide exceptional customer service while maintaining accountability for project outcomes
• Manage multiple projects simultaneously while maintaining accuracy and attention to detail

Compensation

• PHP 35,000 per month
• Full-time opportunity
• Fully remote in the Philippines

Schedule

• Monday through Friday
• 7:00 AM - 4:36 PM Mountain Standard Time (MST)
• Applicants must be comfortable working a schedule aligned with MST business hours

Technical Requirements (Essential)

To be considered, candidates must meet all technical requirements below:

• Windows 11 PC (Mac not supported)
• 16 GB RAM
• Dual monitors
• Webcam and USB headset
• i5 processor or higher
• Fibre internet with a wired connection (Ethernet cable)
• Backup power solution
• Microsoft Teams / Office 365

Applications that do not meet the minimum technical requirements may not move forward in the process.

Hiring Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

Our hiring process includes:

• Resume Review
• Pre-Screen Questionnaire
• One-Way Video Interview
• Live Interview
• Final Interview

Please Note

• Only applicants who complete all required stages will be considered.
• This is an English-speaking role that requires strong written and verbal English communication skills.
• All resumes must be submitted in English to be considered for the position.

Required Qualifications

• High School Diploma or equivalent
• Previous experience in customer service, project coordination, operations support, account coordination, implementation support, service delivery, or a related role
• Strong verbal and written English communication skills
• Excellent organizational and time management abilities
• Strong attention to detail and follow-through
• Ability to manage multiple priorities simultaneously
• Strong problem-solving and critical-thinking skills
• Ability to work independently and take ownership of assigned responsibilities
• Proficiency with computers and web-based systems

Preferred Qualifications

• Experience coordinating projects, implementations, or service delivery activities
• Experience working with customers, vendors, and multiple stakeholders
• Telecommunications, technology, managed services, IT, or BPO experience
• Experience using CRM systems, ticketing systems, project management platforms, or similar tools