Project Coordinator

CallTek; General Santos; On-site; PHP 400,000 - 640,000; Full time

Benefits offered by this job

Excellent benefits

Job summary

CallTek is seeking a highly organized and customer-focused Project Coordinator to support the delivery of customer service orders and projects from initiation through completion. This role collaborates with customers, vendors, project managers, sales, engineering, and internal operations to ensure milestones are met and projects stay on schedule.

The ideal candidate communicates clearly, manages multiple projects with attention to detail, and proficiently uses Salesforce, Smartsheet, Jira, and

Qualifications

• Experience in project coordination, service delivery, telecommunications, order management, customer implementation, or a related environment.
• Strong written and verbal English communication skills.
• Ability to manage multiple projects simultaneously and meet deadlines.

Responsibilities

• Coordinate and track customer orders/projects from assignment through installation, activation, and completion.
• Provide clear, timely status updates and next steps to customers and internal stakeholders.
• Maintain accurate project documentation, trackers, order notes, milestones, and supporting documentation.
• Utilize Salesforce, Smartsheet, Jira, Excel, and other tools to manage workflows and monitor progress.
• Coordinate site surveys, installation schedules, vendor activities, activation calls, and customer requirements.
• Monitor order progress and address delays, missed milestones, aging orders, and risks.
• Communicate with customers, vendors, sales, engineering, and operations via email, phone, and Teams.
• Handle escalations and engage leadership when needed.
• Assist with KPI tracking, forecasting, reporting, and overall project delivery performance.
• Maintain a high level of customer service while driving projects to timely completion.

Skills

Strong communicator

Highly organized

Detail-oriented

Proactive

Multi-project management

Tools

Salesforce

Smartsheet

Jira

Excel

Job description

We are seeking a highly organized and customer-focused Project Coordinator to support the successful delivery of customer service orders and projects from initiation through completion. This role works closely with customers, vendors, project managers, sales, engineering, and internal operations teams to ensure milestones are met, issues are resolved, and projects remain on schedule.

Key Responsibilities

• Coordinate and track customer orders/projects from assignment through installation, activation, and completion
• Provide clear, timely status updates, next steps, and follow-up dates to customers and internal stakeholders
• Maintain accurate project documentation, trackers, order notes, milestones, and supporting documentation
• Manage multiple priorities and workflow tasks using systems such as Salesforce, Smartsheet, Jira, Excel, and other project/order management tools
• Coordinate site surveys, installation schedules, vendor activities, activation calls, and customer requirements
• Monitor order progress and proactively address delays, missed milestones, aging orders, and potential risks
• Communicate regularly with customers, vendors, sales, engineering, and operations teams via email, phone, and Microsoft Teams
• Handle first- and second-level escalations with urgency and engage project leadership when additional support is required
• Assist with KPI tracking, forecasting, reporting, and overall project delivery performance
• Maintain a high level of customer service while driving projects toward timely completion

Ideal Candidate

The ideal candidate is a strong communicator who is highly organized, detail-oriented, proactive, and comfortable managing multiple projects simultaneously. Experience in project coordination, service delivery, telecommunications, order management, customer implementation, or a related environment is highly preferred.

Project Coordinator

We are seeking a highly organized and customer-focused Project Coordinator to support the successful delivery of customer service orders and projects from initiation through completion. This role works closely with customers, vendors, project managers, sales, engineering, and internal operations teams to ensure milestones are met, issues are resolved, and projects remain on schedule.

Key Responsibilities

• Coordinate and track customer orders/projects from assignment through installation, activation, and completion
• Provide clear, timely status updates, next steps, and follow-up dates to customers and internal stakeholders
• Maintain accurate project documentation, trackers, order notes, milestones, and supporting documentation
• Manage multiple priorities and workflow tasks using systems such as Salesforce, Smartsheet, Jira, Excel, and other project/order management tools
• Coordinate site surveys, installation schedules, vendor activities, activation calls, and customer requirements
• Monitor order progress and proactively address delays, missed milestones, aging orders, and potential risks
• Communicate regularly with customers, vendors, sales, engineering, and operations teams via email, phone, and Microsoft Teams
• Handle first- and second-level escalations with urgency and engage project leadership when additional support is required
• Assist with KPI tracking, forecasting, reporting, and overall project delivery performance
• Maintain a high level of customer service while driving projects toward timely completion

Ideal Candidate

The ideal candidate is a strong communicator who is highly organized, detail-oriented, proactive, and comfortable managing multiple projects simultaneously. Experience in project coordination, service delivery, telecommunications, order management, customer implementation, or a related environment is highly preferred.

Full-Time | Permanent Opportunity

Requirements

Requirements

• Experience in project coordination, service delivery, telecommunications, order management, customer implementation, or a related field preferred
• Strong organizational and time-management skills with the ability to manage multiple projects simultaneously
• Excellent written and verbal English communication skills
• Strong customer service and problem-solving abilities
• Experience with project management, CRM, ticketing, or order management systems is preferred
• Comfortable communicating with customers, vendors, and cross-functional teams
• Ability to work with urgency, meet deadlines, and follow projects through to completion
• Must be able to work onsite in Davao City, Cebu City, or General Santos City.

Benefits

Excellent benefits