XTN-7FE0662 | PROJECT COORDINATOR

KMC Careers; Philippines; On-site; PHP 300,000 - 540,000; Full time

Benefits offered by this job

Health Insurance/HMO

Diverse learning & growth

Accessible Cloud HR platform (Sprout)

Above standard leaves

Job summary

KMC Careers is seeking a Project Coordinator to support the Customer Success team in overseeing customer projects from onboarding to completion. You will coordinate tasks across CS, implementations, data migration, front-end development, and QA, ensuring milestones are met and communications stay clear.

The ideal candidate is highly organized with strong project management skills and the ability to build relationships across teams and customers.

Qualifications

• 4+ years of experience in a customer-facing role for a technology company (preferably SaaS).
• Strong project management abilities and organizational skills.
• Excellent written and verbal communication and cross-functional collaboration.

Responsibilities

• Provide daily oversight to ensure the project plan progresses according to schedule.
• Coordinate and run internal handoffs and kickoff calls with customers.
• Schedule and facilitate project meetings, prepare agendas, and document outcomes.
• Maintain comprehensive project documentation and track milestones.
• Collaborate with Engineering and product teams to resolve issues and document use cases.
• Monitor multiple onboarding projects with prioritization and multitasking.

Skills

Customer-facing experience

Project coordination

Cross-functional collaboration

Communication skills

Time management

Attention to detail

Presentation skills

Problem solving

Leadership

Conflict management

Tools

Excel

CRM software

Job description

About the job XTN-7FE0662 | PROJECT COORDINATOR

The Project Coordinator supports the CS team in overseeing customer projects to successful completion. This role ensures smooth project operations and closely coordinates tasks between various teams within Customer Success, including Customer Success Managers (CSMs), Implementation Specialists, Data Migration Specialists, Front-End Developers, and QA team members.

The Project Coordinator participates in all phases of onboarding activities for our SaaS customers. Acting as a point of contact for project team members, stakeholders, and external parties. The position is responsible for all open projects and milestones, helping the team meet or exceed project deadlines.

The ideal candidate is organized, with strong project management abilities, technical aptitude, and relationship-building skills. Effective cross-functional collaboration is essential to maximize customer success and outcomes.

• Health Insurance/HMO
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves
• Collaborate cross functionally to facilitate high-level discussions and explain concepts comprehensively
• Provide daily oversight to ensure the project plan progresses according to schedule
• Understand customer product contracts and execute against a defined schedule
• Schedule and facilitate project meetings, including preparing agendas and documenting meeting outcomes
• Communicate project updates and changes to relevant parties in a timely manner.
• Create and maintain comprehensive project documentation.
• Develop a detailed project plan as needed and monitor progress for on time execution and deliverables.
• Collaborate with the team to identify issues and help overcome them to complete open projects
• Work with the Engineering and product team to resolve issues or document any new custom use case(s).
• Maintain and track all projects using the project management platform indicated by management (e.g. ClickUp, Jira), ensuring the creation of appropriate and necessary documentation.
• As necessary, coordinate and run internal sales/customer success handoff and implementation kickoff deck and call with customers.
• Be a SOCi expert and discuss or educate on any nuance of the product internally and externally
• Quickly pick up and disseminate any updates to the product, both to your customers and to your internal teams as needed
• Develop credibility and earn customer trust by demonstrating expertise, professionalism and an ability to listen, digest and offer solutions
• 4+ years of experience in a customer‑facing role for a technology company (preferably SaaS)
• Highly organized and high attention to detail
• Exceptional written and verbal communication skills, with strong interpersonal abilities and proven success in cross-functional collaboration
• Demonstrated success in managing customer integration projects to achieve positive outcomes and accelerated Time to Value
• Strong conflict management skills, with proven team leadership and effective meeting facilitation abilities
• Proficient with Excel/spreadsheet tracking programs, and any experience with CRM or SaaS support software is a plus
• Ability to problem‑solve and generate creative solutions to onboarding challenges, while working effectively with team members
• Ability to multi‑task and manage competing priorities and a diverse workload, while achieving results in a fast‑paced, deadline‑driven environment
• Strong organizational and presentation skills
• Proven ability to manage multiple onboarding projects with keen prioritization and multitasking abilities