CX Solutions Specialist

Beepo Inc.; Angeles; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Competitive rewards

Employee referral program

Work life balance

Job summary

Beepo Inc. in Angeles City is seeking a CX Solutions Specialist to lead client-facing initiatives within a dynamic hybrid environment, focusing on Zendesk-driven workflows and customer experience improvements.

You will partner with Australia and New Zealand brands, map processes, run discovery workshops, configure Zendesk, and translate business goals into practical solutions for frontline agents.

Qualifications

• Minimum 3+ years in contact centre leadership, consulting, or a core role in support of contact centre operations.
• Experience with Zendesk as an admin, power user, or operational lead (required).
• Excellent communication and presentation skills for technical and non-technical audiences.
• Strong stakeholder management and ability to influence decision making.
• Ability to translate business requirements into practical solutions.

Responsibilities

• Bring your contact centre experience to partner with clients and understand their strategy, define business goals and how to leverage Zendesk (and other systems) to enable them.
• Facilitate product training, workshops, demonstrations and presentations for a range of stakeholders.
• Support implementations and workflow configuration, ensuring projects meet tactical and strategic goals.
• Advise on best practices for scaling support operations and improving customer experience.
• Bring clarity to situations where objectives are intangible or high-level.

Skills

Contact centre leadership

Zendesk admin

Stakeholder management

Communication

Emotional intelligence

Reqs translation

Ambiguity tolerance

Cross-functional collaboration

Workshop facilitation

Presentation skills

Tools

Zendesk

Job description

Discover your 100% YOU with Beepo!

• Position: CX Solutions Specialist

• Location: Angeles City, Pampanga

• Work setup & shift: Hybrid| Day Shift

What's in it for you?

• Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)

• Employee Referral Program

• Work Life Balance

Are you a contact centre leader who loves the buzz of helping teams succeed, but craves adifferent environment and more variety in your workday? This is your chance to take everythingyou've learned about leading support operations and share it with some of Australia and NewZealand's most recognisable brands. If you want to mix people, process, and technology — with astrong focus on Zendesk — then this role could be the perfect next step.

Key Responsibilities:

No two days will look the same. One day you might be running a discovery workshop with a client'sleadership team, the next you could be mapping workflows, or helping configure Zendesk features sothey support how agents work. You'll spend your time connecting high-level business goals withpractical solutions, making sure our customers can see the tangible value of the platform.

• Bring your contact centre experience to partner with clients and understand their strategy,define business goals and how to leverage Zendesk (and other systems) to enable them. Youare more than a technical resource.

• Facilitate product training, workshops, demonstrations and general presentations for a rangeof stakeholders.

• Support implementations and workflow configuration, ensuring your projects meet bothtactical and strategic goals.

• Advise on best practices for scaling support operations, addressing operational improvementopportunities and customer experience.

• Bring clarity to situations where objectives are intangible, ambiguous, or high-level.

Skills and Experience

• Minimum 3+ years in contact centre leadership, consulting, or a core role in support ofcontact centre operations (required). You must display a working understanding of all facetsof the contact centre, primarily customer-facing and roles/functions in support of a frontlineteam.

• Contact centre leadership experience is essential for this role.

• Excellent communication and presentation skills, able to engage both technical andnon-technical audiences.

• Strong stakeholder management skills and the ability to influence decision making.

• Highly developed emotional intelligence qualities are crucial to the success of this role.

• Learn and evolve. The industry and products move fast. You will need to keep on top of thelatest trends and updates to help inform our customers.

• Experience with Zendesk as an admin, power user, or operational lead (other CX platforms aplus) (required).

• Admin level Zendesk experience with at least 2 years of hands-on platform management isrequired.

• Demonstrated ability to translate business requirements into practicalsolutions.

• Comfortable working with ambiguity and framing discussions around goals and outcomes, notjust features.

About Beepo

Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.

You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.