Project Coordinator

Beepo; Angeles; On-site; PHP 246,000 - 424,000; Full time

Benefits offered by this job

Competitive Total Rewards

Employee Referral Program

Work Life Balance

Job summary

Beepo in Angeles, Philippines, is hiring a Project Coordinator to support the successful delivery of customer projects within the SuccessCX services portfolio. You will work closely with the Service Delivery Manager and project teams to coordinate activities, maintain project documentation, and manage stakeholder communications to keep projects on time, within scope, and aligned to customer objectives.

This entry-level role is ideal for someone starting a project management career or seeking to

Qualifications

• Strong organisational, planning, and time management skills.
• Excellent verbal and written communication skills.
• Ability to build rapport with customers and colleagues.
• Entry-level project coordination or related experience.

Responsibilities

• Support delivery of customer projects alongside the Service Delivery Manager, ensuring progress per timelines and budgets.
• Coordinate projects through full lifecycle from initiation to completion.
• Maintain project plans, schedules, and status reporting.
• Monitor progress against milestones and update stakeholders.
• Assist with scope definition and pre-sales planning.
• Build and maintain strong customer relationships throughout the project lifecycle.
• Serve as primary day-to-day contact for customer project coordination.

Skills

Organizational skills

SaaS knowledge

Communication

Stakeholder management

Multi-tasking

Attention to detail

Problem solving

Explain technical concepts

Education

Bachelor's degree

Tools

Asana

Zendesk

HubSpot

CRM tools

Job description

• Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)
• Employee Referral Program
• Work Life Balance

JOB DESCRIPTION

The Project Coordinator is responsible for supporting the successful delivery of customer projects across the SuccessCX services portfolio. Working closely with the Service Delivery Manager and project teams, this role coordinates project activities, maintains project documentation, manages stakeholder communications, and helps ensure projects are delivered on time, within scope, and aligned to customer objectives.

This role is ideally suited to a candidate either beginning their project management career or seeking to further develop their project delivery experience within a fast-paced SaaS and customer experience consulting environment. The Project Coordinator will play an important role in helping customers realise value from their Zendesk and HubSpot investments while contributing to exceptional customer experiences and successful project outcomes.

Key Responsibilities:

Project Delivery & Coordination

• Support the delivery of customer projects alongside the Service Delivery Manager, ensuring projects progress according to agreed timelines, budgets, and objectives.
• Coordinate projects throughout the full project lifecycle, from initiation through to completion.
• Maintain project plans, schedules, documentation, actions, risks, decisions, and status reporting using SuccessCX project delivery tools.
• Monitor project progress against milestones and key performance indicators and provide regular updates to stakeholders.
• Assist with scope definition and project planning activities during pre-sales and project initiation stages.
• Build and maintain strong customer relationships throughout the project lifecycle.
• Act as a primary day-to-day contact for customer project coordination activities.
• Support customers to maximise the value realised from their Zendesk and/or HubSpot investment.
• Facilitate clear communication between customers and internal teams to ensure alignment on objectives, deliverables, and outcomes.
• Present project updates and information in a clear and professional manner to both technical and non-technical audiences.

Risk Management & Quality Assurance

• Identify, document, monitor, and elevate project risks and issues.
• Proactively support the development of mitigation plans and corrective actions where required.
• Ensure project documentation is complete, maintained, and aligned with delivery standards.
• Maintain a strong focus on quality, accuracy, and customer outcomes throughout project delivery.

Cross-Functional Collaboration

• Work closely with Sales, Consulting, Finance, Service Delivery, and external stakeholders to support successful project outcomes.
• Facilitate coordination across teams to ensure project dependencies and deliverables are effectively managed.
• Contribute to the development and continuous improvement of project delivery practices and documentation.

Continuous Improvement & Professional Development

• Identify opportunities to improve project planning, coordination, delivery processes, and customer experience outcomes.
• Stay informed on customer experience industry trends and platform developments within Zendesk and HubSpot.
• Take ownership of personal learning and professional development to continually expand project delivery capabilities and industry knowledge.

Skills and Experience:

Required

• Strong organisational, planning, and time management skills.
• Strong software acumen and understanding of SaaS.
• Excellent verbal and written communication skills.
• Exceptional interpersonal skills with the ability to build rapport and trust with customers and colleagues.
• Ability to manage multiple priorities and adapt to changing business and customer requirements.
• Strong attention to detail and commitment to quality outcomes.
• Effective problem-solving and decision-making skills.
• Ability to communicate technical concepts in a clear and understandable manner.
• Entry-level project coordination or project management experience, or experience in a closely related role.

Behavioural Success Attributes

• Customer-centric mindset with a focus on delivering exceptional customer experiences.
• Goal and outcome-oriented approach to project delivery.
• High energy, enthusiasm, and professionalism.
• Coachable and committed to continuous learning.
• Collaborative team player with a proactive attitude.

Nice to Have

• Bachelor's degree in business, Information Technology, or a related field preferred.
• Experience working within customer service, customer experience, or contact centre environments.
• Knowledge of Zendesk and/or HubSpot platforms.
• Experience using Asana or similar project management tools.
• Project Management certification or progress toward certification.