Project Coordinator (Zendesk,AU-NZ)

Outsourcey; Taguig; On-site; PHP 279,000 - 446,000; Full time

Job summary

Outsourcey is seeking a Project Coordinator to support the successful delivery of international SaaS and customer experience projects. You will work with the Service Delivery Manager, customers, and internal teams to keep projects organized, on track, and delivered on time.

This role suits someone with project coordination, administration, operations, customer success, or service delivery experience who wants to grow their career in project delivery.

Qualifications

• Experience in coordinating projects from initiation to completion.
• Strong written and verbal English communication.
• Ability to manage multiple priorities and deadlines.
• Familiarity with SaaS platforms and customer-facing environments.

Responsibilities

• Coordinate customer projects from start to finish.
• Maintain project schedules, timelines, tasks and documentation.
• Track milestones, deliverables, risks and actions.
• Advise internal teams to ensure timely task completion.
• Provide customers with regular project updates.
• Coordinate meetings and stakeholder communications.
• Assist with project planning and implementation.
• Identify risks, issues and delays and address them.
• Ensure project information and documentation are up to date.
• Collaborate with Sales, Consulting, Finance and other teams.
• Improve project coordination processes and customer experience.
• Support customers in getting value from Zendesk and/or HubSpot solutions.

Skills

Project coordination

Administration

Operations

Customer success

Service delivery

Tools

Zendesk

HubSpot

Job description

We are looking for a Project Coordinator to support the successful delivery of customer projects for an international SaaS and Customer Experience business.

You will work closely with the Service Delivery Manager, customers, and internal teams to keep projects organized, on track, and delivered according to agreed timelines and objectives.

This is a great opportunity for someone with project coordination, administration, operations, customer success, or service delivery experience who wants to build their career in project delivery.

Key Responsibilities

• Coordinate customer projects from start to completion.
• Maintain project schedules, timelines, tasks, and documentation.
• Track project milestones, deliverables, risks, and action items.
• Follow up with internal teams and stakeholders to ensure tasks are completed on time.
• Communicate with customers and provide regular project updates.
• Coordinate meetings, project activities, and stakeholder communications.
• Assist with project planning and implementation.
• Identify and escape project risks, issues, and delays.
• Ensure project information and documentation are accurate and up to date.
• Work closely with Sales, Consulting, Finance, Service Delivery, and other teams.
• Help improve project coordination processes and customer experience.
• Support customers in getting value from their Zendesk and/or HubSpot solutions.

What We're Looking For

• Excellent written and verbal English communication skills.
• Strong organizational and coordination skills.
• Experience in project coordination, administration, operations, customer service, customer success, or a related role.
• Comfortable working with software and SaaS platforms.
• Strong attention to detail and commitment to quality.
• Ability to manage multiple priorities and deadlines.
• Strong problem-solving and decision-making skills.