Program Director

Maestro BPO OPC; Quezon City; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Maestro BPO OPC in Quezon City is seeking a highly organized Program Director to join our team onsite. You will be the primary contact for families and students, helping prospective students understand our programs, converting inquiries into enrollments, supporting renewals, and tracking payments and attendance.

This role requires excellent communication, sales and follow-up skills, and the ability to build lasting relationships with families while coordinating with parents, students, and

Qualifications

• Proven experience in sales, enrollment, customer success, or account management.
• Excellent communication with families, students, and instructors.
• Comfort with pricing discussions and obtaining commitment.

Responsibilities

• Respond to inquiries via phone, email, text and social media.
• Follow up with leads and enroll new students.
• Schedule trial classes and manage renewals and cancellations.
• Follow up on overdue payments and track attendance.
• Communicate updates to parents, students, and instructors.
• Assist in promoting events and programs; provide regular management updates.

Skills

Verbal communication

Written communication

CRM experience

Sales and enrollment

Customer success

Membership management

Relationship building

Time management

Attention to detail

Multi-tasking

Education

Bachelor's degree

Tools

CRM

Scheduling systems

Billing systems

Membership management software

Job description

On-site - Quezon City 5-10 Yrs Exp Bachelor Full-time

We are looking for a highly organized, proactive, and people-oriented Program Director to join our team remotely.

In this role, you will be the primary point of contact for families and students—helping prospective students understand our programs, converting inquiries into enrollments, supporting membership renewals, following up on payments, and keeping students engaged in their training journey.

If you are confident communicating with customers, comfortable with sales and follow-up, and enjoy building long-term relationships with families, we’d like to hear from you.

What You’ll Do

• Respond to inquiries through phone, email, text, and social media
• Follow up with leads and enroll new students
• Schedule trial classes
• Manage membership renewals and cancellations
• Follow up on overdue payments
• Track student attendance and progress
• Communicate with parents, students, and instructors
• Help promote events and programs
• Provide regular updates to management

What We’re Looking For

• Strong verbal, written, and virtual communication skills
• Experience in sales, enrollment, customer success, membership management, or account management is preferred
• Comfortable discussing pricing and asking customers to commit
• Strong follow-up and relationship-building skills
• Self-motivated, dependable, and highly organized
• Comfortable using CRM, scheduling, membership, and billing systems
• Enjoys working with children, teens, and families
• Strong attention to detail and ability to manage multiple priorities
• Reliable internet connection, computer, and quiet home workspace
• Willingness to work during peak inquiry periods, including after-school/evening hours and Saturdays
• Martial arts experience is a plus but not required — training will be provided to the right candidate