Remote Program Director: Student Growth & Engagement

Private Advertiser; Metro Manila; Remote; PHP 800,000 - 1,200,000; Full time

Job summary

Peak Performance Tae Kwon Do is seeking a Remote Program Director to act as the primary contact for students, parents, and prospective families. The role focuses on enrollment growth, membership management, billing follow-ups, and keeping students engaged in their training journey.

Ideal candidates will have excellent communication, ownership, and relationship-building skills, with comfort in discussing pricing and closing sales while working remotely with a family-focused community.

Qualifications

• Excellent verbal and written English communication skills.
• Experience in sales, customer service, enrollment, membership management, or account management is an advantage.
• Comfortable discussing pricing, handling objections, and closing sales.
• Strong organizational skills and consistent follow-up habits.
• Familiarity with CRM, scheduling, and billing software.
• Enjoys working with children, teenagers, parents, and families.
• Self-motivated, dependable, and able to work independently in a remote environment.
• Reliable internet connection, computer, and a quiet home workspace.
• Willingness to work during peak inquiry hours, including after-school and evening hours and potentially Saturdays.
• Martial arts experience is a plus but not required. Training will be provided.

Responsibilities

• Respond promptly to inquiries via phone, email, text, and social media.
• Explain programs, class schedules, membership options, and pricing.
• Schedule trial classes and follow up with prospective students.
• Convert inquiries and trial participants into paying memberships.
• Work toward monthly enrollment and revenue targets.
• Follow up with members approaching membership expiration.
• Re-engage students with declining attendance.
• Handle membership freezes and cancellation requests professionally.
• Promote membership upgrades, belt testing packages, and additional programs.
• Maintain accurate membership contracts, payment records, and student information.
• Follow up on failed, overdue, and outstanding payments.
• Track collections and report delinquent accounts to ownership.
• Help students and parents select appropriate classes and programs.
• Monitor attendance and track progress toward belt testing.
• Coordinate with instructors regarding class placement, testing schedules, and student progress.
• Regularly check in with students and parents to encourage participation and motivation.
• Maintain timely and professional communication across all channels.
• Send schedule updates, event reminders, and promotional announcements.
• Assist in promoting belt tests, tournaments, and special programs.
• Provide regular reports to ownership on enrollments, renewals, collections, and student concerns.

Skills

Communication skills

Sales experience

Relationship building

Organization and follow-up

Remote work self-motivation

CRM familiarity

Billing and scheduling

Child/family client interaction

Tools

CRM software

Scheduling software

Billing software

Job description

Peak Performance Tae Kwon Do is seeking a Remote Program Director to act as the primary contact for students, parents, and prospective families. The role focuses on enrollment growth, membership management, billing follow-ups, and keeping students engaged in their training journey.

Ideal candidates will have excellent communication, ownership, and relationship-building skills, with comfort in discussing pricing and closing sales while working remotely with a family-focused community.